Front Office Lead

Elite Dental Wellness | Houston, TX At Elite Dental Wellness, we believe exceptional dentistry begins long before a patient sits in the dental chair. It starts with the first phone call, the first smile at the front desk, and every interaction that follows. We’re looking for a strong, experienced Front Office Lead who thrives on organization, leadership, accountability, and creating an exceptional patient experience. This is not an Office Manager position. This is a hands‑on leadership role responsible for leading our administrative team, ensuring our front office systems run efficiently, coaching team members both in‑office and remotely, and helping our practice achieve excellence every day. If you're someone who naturally takes ownership, enjoys developing people, loves systems, and refuses to let details fall through the cracks, we’d love to meet you. What You’ll Be Responsible For: Leadership Lead, coach, and develop our front office team Manage communication and accountability for both onsite and remote administrative team members Conduct daily huddles and administrative check‑ins Hold team members accountable to performance expectations Create a positive, solution‑oriented culture Patient Experience Ensure every patient receives a five-star experience from first contact through checkout Resolve patient concerns with professionalism and empathy Maintain high standards of hospitality and communication Protect the Elite Dental Wellness brand in every interaction Administrative Operations Oversee scheduling efficiency and provider productivity Monitor schedule utilization and minimize openings Manage confirmations and patient communication Ensure treatment plans move efficiently through the patient journey Maintain accurate patient records and documentation Coordinate administrative workflows with the clinical team Insurance & Financial Coordination Monitor insurance verification processes Oversee claim submission workflows Ensure accurate patient estimates Assist in reducing outstanding insurance balances Support collection goals and financial policies Performance & KPIs Track metrics such as schedule utilization, new patient conversion, treatment acceptance, reappointment rate, outstanding insurance claims, collections, same-day dentistry opportunities, phone conversion, and administrative team productivity Use data—not emotion—to coach and improve performance We’re Looking For Someone Who… Has 3+ years of dental front office experience Has previous leadership or supervisory experience Understands PPO insurance and dental billing Is highly organized and detail-oriented Can confidently coach and hold others accountable Communicates professionally and positively Is comfortable learning technology and improving systems Remains calm under pressure Loves solving problems instead of creating them Bonus Qualifications Experience with Open Dental Experience with Flex Dental Experience with dental insurance coordination Experience with multi-provider practices Experience with remote team management Experience with KPI reporting Experience with process improvement #J-18808-Ljbffr Elite Dental Wellness