Customer Success Representative (Bilingual)

About us

At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives ranchers more freedom, flexibility, and control.

Our mission is simple: help ranchers operate more efficiently, more sustainably, and with better visibility - without compromise.

We’re in a high-growth phase across North America. That means real opportunity, fast-paced decision-making, and the chance to be part of something that’s scaling globally.

What makes us different? We combine startup energy with the backing of Gallagher - a global leader trusted for over 85 years across 100+ countries. You get the pace and ownership of a growing tech business, with the stability and support to back it up.

Our purpose - Protect what matters most - is at the heart of how we support our customers and each other.

Why you’ll love this role

This is a hands-on customer success role where your impact is immediate - you’ll be working directly with ranchers and producers, helping them adopt and get real value from our technology in day-to-day operations.

From onboarding through to ongoing support, you’ll play a key role in making sure customers succeed - not just with the platform, but in how they run their operations.

You’ll also be connecting with customers in both English and Spanish, so you’ll get to flex your bilingual skills every day.

In this role you’ll be able to:

• Make a real impact – Support customers using eShepherd in live ranching environments

• Build trusted relationships – Work closely with ranchers across North America

• Own the customer journey – From onboarding and training through to long-term success

• Be a voice of the customer – Feed insights back to product and development teams

• Work globally – Partner with teams across Canada and Europe

• Grow with the business – Take on more responsibility as we scale

Who thrives here

We do best with people who are practical, proactive, and genuinely enjoy helping customers succeed.

If you’re someone who likes building relationships, solving real-world problems, and working in a fast-moving environment where things aren’t always perfectly defined - you’ll fit right in.

Successful candidates are:

• Customer-focused – You naturally build trust and put the customer first

• Practical problem-solvers – You find solutions that work in the real world

• Strong communicators – You explain things clearly, especially technical concepts

• Self-starters – You take ownership and work well independently

• Collaborators – You’re comfortable working across teams and time zones

• Adaptable – You can juggle priorities and stay effective in a changing environment

What you’ll be doing

In this role, you’ll take ownership of the customer experience across onboarding, support, and ongoing engagement.

You’ll:

• Guide customers through onboarding, setup, and training to ensure a smooth introduction to the platform

• Build trusted relationships with ranchers and producers across North America

• Provide ongoing support, product education, and best-practice guidance

• Monitor engagement and proactively support retention and long-term success

• Identify growth opportunities within customer accounts and apply expansion sales

• Gather customer feedback and partner with product and development teams to improve the platform experience

• Deliver onboarding sessions, training and webinars for customers

• Stay close to livestock industry and agtech trends to better support customers

Who you are

You’re a relationship-focused professional who enjoys helping customers succeed and building trust through practical support and strong communication. You bring experience from customer success, account management, technical support, or another customer-facing role where relationship management and problem-solving were central to your success.

You’ll ideally have experience within agriculture, livestock operations, or AgTech environments, along with a genuine understanding of the realities and challenges facing ranchers and producers.

Bilingual Spanish and English communication skills are essential for supporting our growing customer base across North America.

You’ll thrive in this role if you bring:

• Experience in customer success, account management, customer operations, or technical support
• Agricultural or livestock industry knowledge and an understanding of on-farm operations
• Strong communication skills with the ability to explain technical concepts clearly and confidently
• A proactive, customer-first mindset and strong relationship-building capability
• The ability to manage multiple priorities and work effectively in a fast-moving environment
• Comfort working independently while collaborating across global teams and time zones
• Strong technical aptitude and confidence learning new systems and technology platforms

Experience with CRM, ERP, or operational systems such as SAP would be beneficial, though not essential.

Employment authorization in the U.S. is required. We are unable to provide visa sponsorship for this role.

Why join us

At Gallagher and eShepherd, you’ll be part of a global organization with a strong purpose and a growing presence in the AgTech sector. You’ll have the opportunity to work closely with customers, contribute to meaningful innovation in livestock management, and help shape a business that’s scaling rapidly across international markets.

Along with competitive compensation and performance incentives, we offer:

• Career growth opportunities within a rapidly scaling global business
• The energy and pace of a growth-stage technology company backed by Gallagher stability
• A collaborative and supportive team culture
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) and wellness programs
• Employee Assistance Program and wellbeing support
• The tools, technology, and flexibility you need to succeed in a remote role

If you’re excited about the opportunity to support customers, work with innovative livestock technology, and contribute to the future of agriculture, we’d love to hear from you.

Applications will be reviewed as they are received, and we may progress candidates prior to the advertised closing date.