Customer Service Representative

Job Description The Customer Service Representative will handle all aspects of servicing accounts including order processing and invoicing, inventory management and control, processing returns and voids, branch office and equipment logistics, yard operations, and administration of the daily operations of the Operations Department, including assisting the Operations Manager with month‑end closing duties. Responsibilities Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in‑house order processing system. Manage customer accounts and the full order process—order entry, placement, follow‑up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status. Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment. Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders. Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions. Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers. Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel. Support additional logistics and operations tasks as needed to ensure efficient regional operations. Other Responsibilities/Peripheral Functions Perform other duties/projects as assigned, including participating in company committees/teams. Ensure safe working practices and a safe working environment. Comply with all corporate policies and business practices. Actively participate in facility/equipment management meetings as required. Qualifications High school diploma required; Bachelor’s Degree in Business or Logistics preferred. 2‑5 years of recent experience in administration, operations, or logistics preferred. Experience in inventory control and procurement planning preferred. Excellent communication skills, including command of English (speaking, reading, writing). Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem‑solving abilities. Proficient in Microsoft Office applications, with advanced Excel skills required. Excellent report writing and presentation skills. Ability to learn new computer systems, products, concepts, and techniques. Organized team player able to work independently in a results‑driven, fast‑paced environment. Additional Information In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure. The salary range for this position is $25.00 hourly, which is based on a variety of factors, including but not limited to, the candidate’s experience, qualifications, skills, and geographic location. This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. External candidates must be authorized to work for any employer in the USA. #J-18808-Ljbffr