Assistant General Manager

Job Description

Job Description

Assistant General Manager (AGM)

As a pioneer in practitioner assisted stretching, Stretch Zone is seeking an energetic, forward thinking and customer service-oriented individual with a background in either sports science or medicine, kinesiology, personal training, physical therapy, or massage therapy to join our team.

Position
The ideal Assistant General Manager (AGM) will oversee Studio operations from sales to staff scheduling and stretching. The AGM will assist the General Manager and/or Studio Owner with new membership sales and all studio operations to ensure optimal studio performance while on duty. The AGM exhibits exemplary assisted stretching techniques, leadership and superior client service.

Qualifications
Seeking a personable, customer service oriented individual with high ethical standards and integrity, sales leadership expertise and an appropriate professional image. The ideal candidate is also flexibleable to work weekend hours and morning or evening hours during the week as needed. Additional required qualifications are as follows:

• Strong communication, sales and customer service skills required
• Excellent verbal and written communication skills in person, via the telephone and email
• Preferred background: Exercise, Health or Recreational Science Degree, Massage Therapist, Personal Trainer or Sports Coach, Physical Therapist, PT Aide, Chiropractor, Pilates, Yoga Instructor, or Dance Instructor
• Have at least 1+ years of fitness, health or wellness sales experience
• A strong and demonstrated affinity for and/or experience in the Health, Wellness & Fitness industry are preferred
• Ability to stand or sit for up to 8 hours throughout the workday
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to recognize areas of improvement and make changes using good judgment
• Ability to work well independently and collaboratively with General Manager and/or Studio Owner
• Proficient computer skills required

Essential Duties and Responsibilities

• Work Saturdays and/or Sundays
• Ensure implementation of Stretch Zones standard policies and procedures for business, customer and financial management
• Encourage and motivate clients throughout their stretch sessions
• Exhibit leadership by engaging in all studio activities (lead by example)
• Drive new and existing client membership sales through outside sales, lead generation, business development efforts and client retention efforts
• Manage the staff schedule
• Successfully resolve customer service challenges
• Assists the General Manager and/or Studio Owner in meeting performance metrics, revenue, inventory and facility maintenance as needed
• Assists the General Manager and/or Studio Owner in the execution of the companys marketing and social media efforts to promote the studio and brand as needed
• Contribute to and maintain the Culture of Stretch Zone*
• Maintain a clean and tidy studio and/or follow the routine studio cleaning checklist
• Oversee functions of the front desk, including but not limited to: answering phones, greeting prospective and current clients, check-ins, booking appointments and dealing with any customer concerns
• Marketing outside and at community events is a must
• Must successfully complete our 80 hour training program where you will be taught the Stretch Zone methodology
• Other duties as assigned

Culture
At Stretch Zone, we work as a team and everyone is expected to contribute. Culture is our foundation at Stretch Zone and we believe it will contribute to the overall success of each location, while enabling us to provide the very best service and atmosphere to all of our clients.

Compensation and Benefits

• Competitive compensation based on experience and performance
• Commission paid on sales
• Opportunity to bonus based on performance
• Tremendous opportunities for career advancement and growth within the company
• Comprehensive Health Insurance Policy Included

About Stretch Zone

Stretch Zone is the world's leading source and educator for today's advanced practitioner-assisted stretching, built to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.