Store General Manager

Wayfair Store Director

At Wayfair, we deliver a best-in-class customer experience in furniture and home because of people like you: driven, collaborative, and passionate about leading others to success. As our Store Director, you'll be the executive leader of a 150,000+ square-foot Wayfair retail destination, overseeing all store operations, sales performance, and customer experience.

You'll lead a team of 5+ department-level managers and 150+ associates, creating an environment where design, inspiration, and service come to life. In partnership with the Head of Stores and cross-functional teams, you'll shape the store's success by driving sales, ensuring operational excellence, and cultivating a culture of inclusion, trust, and performance. If you're a strategic retail leader who thrives on motivating teams, optimizing business operations, and creating meaningful customer experiences, your professional home awaits here at Wayfair.

What Does a Store Manager Do?

• Lead & Inspire High-Performing Teams: Build and coach a team of department leaders, fostering accountability, engagement, and collaboration across Sales, Design, Logistics, Visual, and Asset Protection.
• Drive Sales & Operational Excellence: Own store performance by analyzing sales, labor, and customer satisfaction metrics. Develop and implement strategies that deliver measurable growth, efficiency, and profitability.
• Strategic Leadership: Serve as the senior decision-maker in-store, influencing everything from staffing to merchandising. Partner with corporate and regional leaders to align business goals with store execution.
• Champion Customer Experience: Bring Wayfair's mission to life by creating a seamless, personalized experience for every customer. Empower associates to deliver exceptional, on-brand service that inspires and delights.
• Develop Talent & Future Leaders: Identify, coach, and promote high-potential talent. Build strong succession plans and export future leaders to new stores and home office opportunities.
• Cross-Functional Collaboration: Partner closely with internal teams, from Facilities to HR, and from Marketing to Talent Acquisition, to align on initiatives that elevate the customer and employee experience.
• Innovate & Improve: Identify operational gaps, propose creative solutions, and help shape the future of Wayfair's growing physical retail business.
• Operational Readiness: Ensure efficient scheduling, safe working conditions, and proper execution of all visual and logistical initiatives. Lead through hands-on presence across the sales floor and back of house.
• Cultivate a Strong Culture: Foster a welcoming, customer-obsessed environment built on trust, learning, and fun. Celebrate wins, share ideas, and build engagement across all levels of the team.

You'll Thrive in this Role if You Have:

• Proven Retail Leadership: 10+ years of progressive experience in retail or operations leadership, including 5+ years leading large teams, multiple departments or stores.
• Customer Obsession: A track record of building teams that deliver unforgettable customer experiences through hospitality, sales, product expertise, and empathy.
• Business & Financial Acumen: Strong understanding of P&L management, labor optimization, and KPI analysis to inform smart decision-making.
• People Development Focus: Passion for coaching, mentoring, and empowering others to achieve their goals and grow within the organization.
• Collaborative Mindset: Ability to influence and partner across teams, functions, and levels to ensure unified store success.
• Change Agility: Thrive in a fast-paced, evolving environment, embracing challenges and ambiguity as opportunities for innovation.
• Tech Confidence: Comfortable using Google Suite, inventory systems, and digital retail tools to manage operations and reporting.
• Hands-On Leadership: Willingness to lead by example on the floor, with customers, and alongside your team.
• Flexible Availability: Ready to work mornings, evenings, weekends, and holidays to meet the needs of the business.

Additional Physical and Environmental Requirements:

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

What are the Benefits?

• Competitive Pay: Earn competitive compensation, with regular opportunities for performance-based increases and performance based bonuses.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Take the time you need with our generous PTO policy for L4+ leaders which is designed to support work-life balance while aligning with our business needs and team priorities.
• 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment, you'll learn, grow, and get support along the way.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Need Technical Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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