Customer Care Coordinator

Customer Service CoordinatorAt the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.Responsibilities:Answer inbound phone calls and make outbound follow-up phone calls in a timely mannerAssist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requestsAccurately identify and document appropriate service and maintenance neededCoordinate shuttle or loaner service, as requestedEffectively resolves customer issues or concernsEnsures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.Requirements:High School Diploma or equivalent educationMinimum 2 years of customer service experienceExcellent communication and listening skillsAbility to multi-task and stay calm under pressureBasic computer skills and able to type a minimum of 25 wpmMust be flexible to work a full-time schedule between Monday through SaturdayPay Range: $19.42 - $24.36 per hour