Ambulatory Services Representative II

Position Summary The Incumbent is responsible for coordinating all functions and activities related to patient access, including front‑end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and various administrative duties in support of the department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Essential Responsibilities / Duties Charge entry, batch controls, billing (TES) edits, hold bill edits, charge reconciliations. Billing and managed care functions, including responding to billing inquiries, corresponding with insurance carriers, and investigating discrepancies. General administrative support: word processing, spreadsheets, presentation software for department documents and presentations. Physician and departmental support: managing physician & manager calendars, scheduling administrative appointments, answering departmental calls, credentialing documents. Reception & customer service, creation or verification of Master Patient Index (MPI), registration demographics, visit management, and appointment scheduling (consults, tests, procedures, follow‑ups, cross‑booking interpreters, social services, radiology, etc.). Insurance/coverage verification, co‑payment collection, front‑end review and correction of registration & insurance edits, pre‑authorization, referral coordination and reconciliation, referral work lists. Job Requirements Education: HS/GED plus 3+ years relevant experience. Bachelors degree or Associates plus 1 year relevant experience. Experience with medical billing or similar setting preferred. Knowledge & Skills: Excellent English communication skills (oral & written) and interpersonal skills; demonstrated customer service skills; ability to handle confidential personal/health sensitive information; ability to manage challenging situations and balance multiple priorities. Computer skills: Proficiency with Microsoft Office (Word, Excel, Access, PowerPoint) and web/internet use. Experience with standard hospital registration & billing systems or ability to learn such systems. Compensation & Benefits Base salary range: $20.23 - $24.65 per hour. Our compensation approach includes base pay plus benefits such as medical, dental, vision, pharmacy, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Statement Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression, or any other non‑job‑related characteristic. #J-18808-Ljbffr