Returns Specialist - Parts

Description

BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.


Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.


We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.


LOCATION: Riverside Drive

ABOUT THE POSITION

Oversee and manage product returns efficiently. This role involves handling return requests, troubleshooting return issues, and working closely with various departments to ensure a smooth return process. By managing returns effectively, the Return Specialist helps minimize financial loss, reduce unnecessary returns, and support overall business operations. The ideal candidate will have expertise in returns management, excellent problem-solving abilities, and a strong understanding of logistics and customer service principles. This position reports to the Director, Operational Excellence - Parts (IS) and functions as a shared service role supporting multiple sites.


Deliverables & Responsibilities

• Process and evaluate return requests in accordance with company policies and procedures.

• Communicate with customers to facilitate return authorizations, provide updates, and resolve disputes.

• Schedule and oversee the pick-up of returns with the carrier to ensure efficient transportation and timely processing.

• Manage and coordinate annual stock returns, initial stock returns, spare part returns and agreement termination returns with dealers to ensure a smooth and efficient process.

• Collaborate with warehouse, quality control, and customer support teams to ensure timely processing of returns.

• Maintain detailed records of return transactions, discrepancies, and resolutions.

• Identify trends in returns and recommend improvements to reduce return rates and enhance customer satisfaction.

• Build and manage reporting tools to track return metrics and identify key performance indicators.

• Handle the returns process across multiple sites as part of the shared service function, ensuring consistency and efficiency.

• Work closely with programmers to improve and enhance the return management system for greater efficiency and accuracy.

• Ensure compliance with industry regulations and company policies regarding returns and exchanges.

To be successful in this role, your experience and competencies are:

• High school diploma or equivalent; associate or bachelor's degree in business, Logistics, or a related field preferred.

• Proven experience in returns processing, customer service, or logistics preferred.

• 0-2 years of work experience in similar environment

• Strong analytical and problem-solving skills.

• Excellent communication skills, both written and verbal.

• Proficiency in return management systems and Microsoft Office Suite.

• Ability to work independently and within a team environment.

• High attention to detail and ability to multitask in a fast-paced setting.

Supervisor and Leadership Expectations

• Does this role have supervisory or managerial responsibilities? NO

• Does this role have budgetary or program management responsibilities? (must state if manager and above title with no direct reports). NO

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers

• Honesty and integrity in all aspects of business

• Respect for all individuals

• Preserving entrepreneurial spirit and innovation