Document Specialist

Responsibilities Handle customer inquiries and escalations, collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness. Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required. Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers. Qualifications Process‑driven experience with ability to adapt and change; ability to multi‑task and adapt to new processes crucial. Legal/Litigation background – 1–2 years (or more) of legal/litigation support or similar experience (California experience preferred). Problem‑solving and poise – ability to multi‑task and problem‑solve; also, exercise patience and remain calm in stressful situations. Customer focus – experience in keeping the customer (whether external or internal) as a constant element in decision‑making. Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus). Quality – high degree of detail and accuracy, learns from mistakes so that they never re‑occur; reliability a huge factor as well. Communicator – strong verbal and written communication skills. Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus. Must reside in the United States. Must be available to work on‑site a minimum of 3 days per week at our Petaluma office location. #J-18808-Ljbffr Jobtailor