QA Engineer - Client Facing

job summary:
Ready to own the digital customer experience for an industry-leading homebuilder?

We are partnering with a premier national homebuilder to find a highly technical Digital Product Specialist who thrives at the intersection of product ownership, marketing automation, and QA. If you are a natural problem-solver who loves bridging the gap between IT development and business stakeholders, this is your next move.

In this role, you won't just support digital platforms-you will drive the entire product lifecycle for high-traffic websites, mobile apps, and customer-facing integrations.

The Ideal Profile:

Agile Product Ownership: Experience running sprint planning, writing technical user stories, and defining acceptance criteria using Jira or Asana.

Testing Guru: Strong background in manual QA testing, with the proven ability to partner with IT to expand automated test coverage (AccelQ, Playwright, Selenium, Cypress).

System Integration: Deep hands-on experience validating data flow and API integrations across CRM systems, DAM systems, and CMS platforms (Contentful and WordPress).

 
location: Irvine, California
job type: Permanent
salary: $107,000 - 120,000 per year
work hours: 9am to 5pm
education: Bachelors

responsibilities:
Position Responsibilities:

• Review, prioritize, and coordinate website, mobile application, and digital platform enhancement requests, defect reports, and support tickets, ensuring alignment with business priorities and strategic objectives.
• Serve as the primary support resource for digital products by investigating reported issues, reproducing defects, gathering requirements, documenting findings, and coordinating resolution efforts with internal teams and external vendors.
• Develop, maintain, and execute test plans, test cases, test data, and quality assurance documentation for digital products, enhancements, integrations, and releases.
• Perform manual testing of website, mobile application, and digital platform enhancements, bug fixes, releases, marketing campaigns, and user experiences to ensure functionality, usability, and performance.
• Collaborate with IT QA resources and development partners to create, maintain, and expand automated test coverage using tools such as AccelQ, Playwright, or similar automation platforms.
• Validate integrations between websites, mobile applications, CRM systems, CMS platforms, marketing automation tools, analytics platforms, digital asset management systems, APIs, and third-party services.
• Support website, mobile application, and marketing campaign launches through regression testing, release validation, production verification, and post-launch monitoring.
• Monitor application quality, testing results, system performance, and error reporting tools; identify trends and recommend improvements to increase reliability, efficiency, and user satisfaction.
• Manage intake and validation of defect reports, identify root causes, cross-reference issues with monitoring tools, prioritize remediation efforts, and coordinate resolution activities.
• Create, update, and maintain website content, landing pages, and page layouts within Contentful, WordPress and other content management systems.
• Provide ongoing support, troubleshooting assistance, and guidance to division marketing teams regarding website content, platform functionality, and digital product capabilities.
• Conduct content audits and quality reviews, providing recommendations to improve website accuracy, consistency, performance, and user experience.
• Organize and participate in Agile ceremonies including sprint planning, daily standups, sprint reviews, retrospectives, and requirements-gathering sessions.
• Collaborate with product leadership to develop user stories, business requirements, use cases, acceptance criteria, release documentation, and testing strategies.
• Develop training materials, release notes, user guides, and educational resources; conduct product demonstrations, training sessions, and webinars for internal stakeholders.
• Research emerging digital technologies, customer experience trends, testing methodologies, and product innovations, providing recommendations for future enhancements and process improvements.

qualifications:
Position Qualifications:

High school diploma or GED; Bachelor's degree in Marketing, Business Information Technology or a related field preferred

4 or more years of experience in digital marketing or website/mobile application support

Working knowledge of website content management systems, preferably Contentful and WordPress

Proficiency in project management and issue tracking tools such as Jira, Asana, or similar platforms

Working knowledge of Agile development methodologies, including Scrum and Kanban.

Understanding of automated testing tools such as AccelQ, Playwright, Selenium, Cypress, or similar platforms preferred.

Working knowledge of quality assurance processes and documentation

Understanding of test automation concepts and familiarity with automated testing tools

Ability to track defects and perform troubleshooting and root cause analysis

Strong written and verbal communication skills with ability to collaborate with cross-functional teams

Analytical thinking, problem-solving, organization, and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Ability to develop training materials and effectively educate end users

skills:
Agile,Agile development methodologies,Scrum and Kanban,APIs,Asana,automation platforms,marketing automation tools,automated test,automated testing tools,test automation,analytics platforms,Contentful,Cypress,page layouts,digital asset management,digital technologies,issue tracking,Jira,mobile application,mobile applications,monitoring tools,Playwright,regression testing,sprint planning,Selenium,bug fixes,testing strategies,integrations,test data,website content management,WordPress,Analytical thinking,attention to detail,Strong written and verbal communication,ability to communicate,coordinating,Organize,organization,leadership,problem-solving,reliability,acceptance criteria,marketing campaigns,audits,Business Information Technology,business priorities,process improvements,business requirements,CMS platforms,content management systems,landing pages,user satisfaction,customer experience,CRM systems,track defects,digital marketing,digital products,innovations,manual testing,marketing campaign,Marketing,webinars,product demonstrations,project management,IT QA,quality assurance,release notes,gathering requirements,use cases,requirements-gathering,investigating,root cause analysis,error reporting,test plans,testing,Develop training,identify trends,typing,usability,user experience,user stories,Visual acuity,documenting findings

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.




Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.




We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.