Call Center Agent

Call Center Agent

Doherty Staffing Solutions is hiring Call Center Agents for a leading healthcare services. If you enjoy a fast-paced environment and want reliable hours with weekly pay, this job could be a great fit. Read below for more information!

Apply now and our AI Recruiter, Valerie, will reach out ASAP to learn more about how you match this role!

What You'll Do as a Call Center Agent:

• Make outbound calls to customers to return health screening kits
• Navigate CRM systems and softphone tools to manage call activity
• Maintain professionalism and empathy during all customer interactions
• Ensure compliance with HIPAA and patient privacy requirements
• Log call activity and update records accurately in system tools
• Troubleshoot minor technical issues related to calls and systems
• Maintain punctual attendance and readiness at shift start times
• Represent the company positively as part of the customer experience

What You Need to Bring to the Call Center Agent Role:

• Experience in call center, customer service, or outbound calling preferred
• Ability to use computer systems, CRM platforms, and call software independently
• Ability to maintain strict confidentiality and comply with HIPAA regulations
• Ability to communicate professionally, clearly, and empathetically
• Ability to maintain punctuality and adhere to scheduled shifts
• Ability to work in a remote environment with minimal supervision
• Ability to maintain a private, quiet, and distraction-free workspace
• Strong attention to detail and commitment to accuracy
• Doherty Staffing Position

Why You'll Like Working with Doherty Staffing Solutions

Enjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable. As a family-owned company with over 45 years in business, we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.