Regional Performance Manager

Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.Purpose Statement: Our purpose is to create a thriving, future-ready workforce that transforms the property management industry. Through RPM Academy, we make learning accessible to all, delivering technical skillbuilding, leadership development, and career growth opportunities that empower associates to create extraordinary experiences for residents, clients, and each other. Position Summary This boots on the ground coaching role exists to enable operational performance improvements of the associates and assets based on Key Performance Indicators by building employee capabilities and understanding of company practices through on-the-job training and business intelligence reporting. Providing the resources and opportunities for associates to learn, grow and advance their career. This position is responsible for assisting the on-site teams and regional leadership to use data to make decisions and create a performance strategy. Responsibilities Oversee the KPI performance of a portfolio of properties specific to a market or leadership divisionAnalyze Business Intelligence data to identify performance deficiencies based on KPIs and develop corrective actions immediately by setting comprehensive long and short-term goals and tasksPartner with the training team to execute deployment of associate and manager onboarding cohorts, designed to decrease ramp time, and increase performanceTrain on site teams and leadership to use KPIs to make data driven decisionsUtilize small group and individual coaching sessions to review KPIs with Associates and develop a coaching planDevelop and assist with continuous learning 2 to 3 weeks after new hire onboardingAssist with new property transitionsComplete detailed recaps on improvement strategy and schedule follow upRemain up to date on the most current processes and best practices of each programCoordinate platform rollouts and Provide SME supportWork with the Training team to collaborate on and design new training content and presentations were appropriateMonitor 3rd party Mystery Shop scores and schedule one-on-one coaching sessions with the associates based on scoreHost quarterly meetings with Senior Leadership to discuss portfolio performanceStrategize with Senior Leadership to develop a performance plan for their portfolio and any client portfolioCollaborate with other corporate support departments to manage platform roll outs and adoptionAccountable for the performance strategy of their direct report’s marketServe as an ongoing coach and mentor for all new enablement managersResponsible for the continuation of the enablement managers’ personal and career developmentSupport a larger portfolio size that may span over several marketsResponsible for all in market in-person site visits, virtual coaching, and training Education and Experience Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experienceAt least 2 years of experience in a multifamily property leadership role is required (Community Manager or higher)At least one year of demonstrated coaching, training, or mentoring experience Qualifications Physical Requirements:May be required to sit or stand for extended periods of timeMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 15 poundsMust be able to operate a computer, keyboard, mouse and other office equipmentWork Environment:This role requires being in the office or onsite at properties 4 days per week, with travel between Austin and San Antonio required up to 30% of the time, or as business needs.The office is an open setting which may include bright lights, constant noises and distractions Company Information Join RPM Living and experience exceptional benefits designed to enhance your life.Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programsAncillary benefits including critical illness, hospital indemnity, and accident insurance401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plansDiversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)Paid time off plus floating holidays and volunteer daysDiscounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.RPM Living is an Equal Opportunity Employer.If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu. Job SummaryType: Full TimeProperty: RPM - Austin TX