Optical Retail Manager FT West Des Moines, IA #307

Retail Manager Full Time

Under the direction of the General Manager, the Retail Manager will ensure that all customers who enter the store are professionally assisted with the purchase of eyewear. This leadership role encompasses sales, merchandising, and customer experience, as well as some administrative responsibilities. The Retail Manager will focus on store sales and quality goals.

Responsibilities:

• Store Presence: Ensure a manager or designated lead associate is on duty at all times. Be a visible and accessible presence to patients and employees. Report to work at least 30 minutes prior to store opening and complete the daily store opening process, including mandatory daily bank deposits. Saturdays are mandatory workdays for management, unless otherwise approved by the Regional Vice President (RVP).
• Performance Management: Ensure all employees use the "lifestyle" selling approach, explaining product features and benefits to customers to ensure the appropriate premium products are sold. Use a summary style close to review sales and build value in the purchase. Train staff to greet all customers upon entering the store and begin assisting them within 2 minutes. Maintain store sales goals at or above company standards, seeking to maximize the store's gross sales wherever possible.
• Patient Relations: Ensure total patient satisfaction and resolve any patient complaints and/or sales discrepancies. In partnership with home office management, process any refunds and approve in-store credits.
• Policy Enforcement: Act as Eyemart's ambassador by following and enforcing all company policies and procedures.
• Store Cleanliness/Maintenance: Maintain a quality medical/retail environment through daily basic housekeeping duties including vacuuming, dusting, sweeping, mopping, wiping down surfaces, cleaning bathrooms, and window washing. With district management approval, schedule periodic deep-cleaning and facility maintenance.
• Inventory Control: Receive stock, maintain proper merchandising as per home office guidelines, conduct monthly inventory, follow proper remake procedures, maintain current edit audit logs to prevent inventory loss, and enforce company procedures for employee discounted purchases.

Requirements:

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

If you're ready to join a company that values excellence, invests in your future, and respects your need for balance, submit your resume today! Eyemart Express is where your career takes off.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.