Hybrid Service Desk Leader — ITSM & Automation
ADP, Inc.
UDT is seeking a Service Desk Manager to lead Dispatch and Service Desk operations across multi-tenant MSP clients, ensuring high-quality support that aligns with SLAs and KPIs. You will drive process improvements, staffing optimization, and incident management with ITIL/ITSM practices. The role demands experience managing hybrid/hybrid teams, strong communication with executives, and a track record of reducing incident response times through automation and data analytics. #J-18808-Ljbffr ADP, Inc.
Vacancy posted 3 days ago
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