Logistics Customer Service Rep.

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions. Essential Responsibilities Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.) Pay for this position is $21.00 per hour and paid weekly Communicate effectively with transportation, OFR, management, co‑workers and customers using proper media (phone, email, face‑to‑face) Manage customer information using Warehouse Management System and Microsoft Office tools Monitor damaged and/or on‑hold product, notify vendors and work with OFRs Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long‑term relationship building and working to accomplish win‑win outcomes Research, resolve and communicate customer, inventory, order and inbound discrepancies Complete daily and/or monthly customer reporting documentation All other duties as assigned Minimum Qualifications These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification. Education & Experience 1 – 2+ years of customer service or related experience preferred High School diploma or equivalent education/work experience preferred Proficiency in Microsoft Office tools, data entry and internet application experience preferred Previous experience with Warehouse Management System (AS400) preferred Capabilities Ability to work in a fast‑paced, team‑oriented environment Excellent verbal and written communication skills Patience and adaptability Conflict resolution and technical proficiency Problem‑solving and time management skills Physical & Mental Requirements While performing the duties of this job, the employee requires the ability to: Hear, read and comprehend, write and communicate Continuously sit, type and perform repetitive wrist motion Occasionally stand, walk, bend, squat/kneel, twist/turn or reach Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr