Parts Advisor

Bend, OR, USA

Full time

R116745

Dealership:L0361 Lithia Chrysler Dodge Jeep Ram of Bend

Lithia Chrysler Dodge Jeep Ram of Bend

Now Hiring: Parts Advisor

• Pay: Base + Commission; $3,500 - $5,500 per month

• Schedule: Tuesday - Saturday, 8:30am - 5:30pm. Open to discussion for varied schedule, Monday - Friday or rotating Saturday

What You'll Do

• Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.

• Communicate clearly with customers, vendors, and team members via phone, in-person or email.

• Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.

• Maintain clean and professional appearance of counter, work area and stockroom.

• Interact with Service Team to coordinate parts for vehicle repair and service.

• Order parts from suppliers based on service department and customer requests.

• Create accurate invoices in ADP.

• Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.

• Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.

• Specifies parts accurately.

• Takes inventory, maintains records of goods received and keeps perpetual inventory controls.

• Receive payment or obtain credit authorization

• Process core returns, parts warranties and parts returns as necessary.

What You'll Bring

• Strong attention to detail

• Sense of urgency

• Clear and professional communication skills to speak with customers and team members in person, by phone, and by email

• Mathematics – calculations of inventory, payments and invoices.

• Knowledge of automotive parts

• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!