Maître D (New York City Metropolitan Area)

Company

San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente expanded to Santa Monica in November 2024 and New York City in March 2025.

Position Purpose

The Maître d’ is responsible for curating a gracious, seamless, and highly personalized arrival and dining experience for members and guests. This role serves as a key ambassador of the club, ensuring each interaction is handled with warmth, composure, and discretion. In close partnership with Membership, Front Office, and Food & Beverage teams, the Maître d’ oversees reservations and seating with care and precision, upholding the highest standards of service and hospitality.

Responsibilities

• Welcome members and guests with warmth, confidence, and professionalism, creating an exceptional first impression.
• Oversee reservations, seating arrangements, and dining room flow with thoughtfulness and precision.
• Maintain seating charts and floor plans in collaboration with the Membership team to support a seamless member and guest experience.
• Anticipate preferences, accommodate special requests, and resolve concerns with grace, discretion, and sound judgment.
• Train and develop the Host team to ensure consistency, poise, and attentiveness in service delivery.
• Partner closely with Membership, Front Office, and Food & Beverage teams to ensure alignment and continuity of service.
• Monitor the presentation and readiness of the dining room, ensuring all details reflect the club’s standards.
• Communicate with members and give guest feedback, preferences, and service opportunities to the appropriate teams.
• Support additional front-of-house responsibilities as needed to ensure a polished and seamless operation.

Knowledge, Skills and Skills

• Prior experience in a luxury hospitality, private club, or refined restaurant environment preferred.
• Strong understanding of reservations management, seating flow, and elevated guest relations.
• Proficiency with SevenRooms, Micros, Toast, Resy, or similar guest management systems preferred.
• Exceptional communication, interpersonal, and service recovery skills.

Qualifications

• Minimum 2 years of Maître d’, host leadership, or front-of-house supervisory experience within a luxury hospitality environment.
• Experience in a private club, luxury hotel, or similarly refined service setting is strongly preferred.
• Exceptional interpersonal skills with a polished presence and a naturally gracious approach to service.
• Strong organizational skills and the ability to remain composed, detail-oriented, and solutions-focused in a dynamic environment.
• Flexibility to work evenings, weekends, holidays, and varied shifts as required.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to move safely and efficiently through front-of-house and dining areas.
• Ability to lift and carry up to 25 pounds as needed.
• Ability to bend, reach, and perform repetitive movements associated with service operations.
• Ability to maintain composure and professionalism in a fast-paced environment.