Vehicle Condition Inspector

Overview Who we are looking for: ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them—explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day. Responsibilities Actively and consistently support all efforts to simplify and enhance the customer experience. Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems. Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation. Help the sales team upsell or cross-sell services and products. Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships. Travel to and from dealerships and homes to inspect and write condition reports, listing vehicles to sell on the auction platform. Take multiple overall and damage-specific photos, match them to a vehicle, and upload them to the image server using the company-issued smartphone. List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing. Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform. Perform additional duties as assigned. Qualifications 1 year of experience in the automobile field (body, paint and mechanical repair knowledge) with a customer service background. Ability to read, write, speak, and understand English. Ability to work outdoors in the elements for extended periods. Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches. Proven ability to work independently with minimal supervision while contributing to a team. Excellent communication skills with the ability to understand customer needs and expectations. Valid driver’s license and a validly registered and insured motor vehicle. Knowledge of system capabilities and relevant software packages and web-based applications. Ability to perform manual labor such as standing for extended periods, lifting up to 25 lbs or more, bending, and squatting. Ability to drive both manual and automatic transmissions. Visual acuity to identify small defects around and underneath vehicles. #J-18808-Ljbffr ACV Auctions