Service Technician

Residential Service Technician This position requires troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions. Key Responsibilities Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. Act as a customer service champion, demonstrating the willingness to help customers fix and understand protection in their home. Work in a dynamic, collaborative environment, working closely with customers and coworkers. Provide solutions by visiting customers at their homes or businesses. Qualifications Service experience Technical aptitude Strong verbal communication Customer-focused and customer-driven mindset Thrives in the face of uncertainty Valid driver’s license High school degree or equivalent Benefits Full benefits starting on the first of the month after 31 days of employment Casual, yet energetic and engaging work environment Medical, dental, vision, 401(k) with employer matching Paid vacation time Tuition reimbursement, employee referral bonuses Culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure The pay range for this role is $19.53 - $36.27 per hour and is based on experience and qualifications. Employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. Employees accrue up to 120 hours in their first year; the accrual rate increases after the first year. Six paid holidays are offered. Legal and EEO Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. #J-18808-Ljbffr ADT Security Services