Patient Access & Scheduling Specialist

St. Croix Health is seeking a full-time (1.0 FTE) Patient Access Associate to join our team. The position will work Monday – Friday with shifts starting as early as 6 am and ending as late as 8 pm with a weekend rotation once per month. Job Summary The Patient Access Associate is responsible for being the first point of contact with patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling. Patient Registration Greet patients and their caregivers upon arrival Register patient accurately in the database Collect information such as patient details, medical history, billing, and insurance information Record insurance information and update any other patient information Relay information between patients and other staff members Inform patients and their caregivers on hospital procedures, policies, and protocols Telecommunication Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic. Patient/staff complaints when in telecommunications area Input from other departments on our accuracy Patient Scheduling Schedules patient appointments and procedures as requested by patients, nursing or medical providers. Review of errors that come from the chores when checking appointments While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Education & Licensure High school graduate or equivalent Associate degree in related field preferred Experience One year of experience in customer service, patient registration, or another similar role in a healthcare setting Knowledge, Skills & Abilities Excellent communication and listening skills Excellent customer service skills Ability to deal with difficult people and stressful situations in a professional manner Ability to solve problems, manage time, prioritize tasks Ability to work independently or as a team Possesses a basic understanding of medical terminology and procedures Ability to maintain confidentiality Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Benefits Health, vision and dental insurance 403b retirement program with employer match Paid time off Short-term disability, long-term disability and life insurance options Education reimbursement Employee assistance program (EAP) Wellbeing incentive program Free parking Equal Opportunity Employer St. Croix Health is an Equal Opportunity Employer. We will ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. If reasonable accommodations are needed, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr