PAS Specialist at Oregon Health & Science University in Portland, Oregon

PAS Specialist

OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.

This position provides support to all Ophthalmology Clinics at Marquam Hill, South Waterfront and satellite clinic locations, specifically in the areas of patient care, phones, reception, and scheduling on an as-needed basis. This position is a regular, full-time on-site position.

Function/Duties of Position

• Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies.
• Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
• Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list.
• Greet patients and confirm that an appointment has been kept. Inspect insurance cards and/or authorization notices.
• Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.
• Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.
• Perform cash handling and billing duties in a timely and thorough manner.

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.
• Basic computer keyboarding skills including typing of 30 - 45 wpm. Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

Preferred Qualifications

• High School Diploma or GED preferred. Medical office experience preferred.

Work schedule will be on-site, Monday through Friday, either 8:00-4:30 or 8:30-5:00, as determined by clinic needs. Must use public transportation, as parking will not be provided. Applicants must be willing to travel between clinic sites by stairs, elevator, tram, shuttle or other means. Applicants must be willing to travel to locations outside of Portland area as needed.

Equal employment opportunity, including veterans and individuals with disabilities.