Field Service Technician

Service TechnicianTerex Materials Processing is seeking a Service Technician to support our industry-leading Cedarapids, Simplicity, and Canica crushing and screening product lines. This position serves as a key technical resource for our dealer network and end customers, providing equipment support, troubleshooting, training, commissioning, maintenance, and warranty assistance.The ideal candidate is mechanically inclined, customer-focused, and passionate about delivering exceptional service while helping customers maximize equipment performance and uptime.Key ResponsibilitiesPromotes safe work practices and ensures compliance with all applicable safety standards and procedures.Respond to dealer and customer inquiries regarding equipment operation, troubleshooting, parts, and warranty matters.Provide technical support to the Cedarapids, Canica, and Simplicity dealer network.Assist dealers and customers with equipment installation, startup, commissioning, and operational optimization.Perform equipment inspections, diagnostics, maintenance, and repair activities in the field.Investigate and resolve customer equipment issues in a timely and professional manner.Utilize the internal helpdesk system to respond to dealer technical support tickets and service requests.Escalate product performance, quality, and technical issues to Engineering and other cross-functional teams as appropriate.Monitor and manage support cases to ensure timely resolution and customer satisfaction.Collaborate with Product Management, Engineering, Manufacturing, and Quality teams to drive continuous product improvement and customer satisfaction.Conduct technical training programs, classroom instruction, and hands-on equipment demonstrations for dealers and customers.Documents and tracks customer service activities, communicating findings and resolutions to customers, dealers, engineering, and quality teams through email and phone correspondence.Travel extensively to dealer locations, customer sites, trade events, and training facilities throughout North America.Basic QualificationsHigh School Diploma or GED.3+ years of service, maintenance, repair, or technical support experience with industrial, construction, mining, aggregate, or heavy equipment.Ability and willingness to travel 40–65% of the time.Able to obtain and maintain a valid U.S. Passport.Valid driver's license and acceptable driving record.About Terex:Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.