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Salesforce Administrator

ICONMA

Salesforce AdministratorOur client, a Financial company, is looking for a Salesforce Administrator for their Richmond, VA/ McLean, VA/ New York, NY location. Responsibilities include:Salesforce developers & administratorsUpdating to standardize call center systems using SalesforceLead the system configuration for a highly visible Treasury Management projectIn this role, responsible for building a brand-new process from the ground up, specifically designing how our Voice Center handles Treasury Management questions and issuesProcess Development: Design, configure, and implement a brand-new Salesforce workflow from the ground up to support the Voice Center's handling of Treasury Management issuesAgile Execution: Actively participate in Agile/Scrum ceremonies (sprints, stand-ups, retrospectives) and work collaboratively with the Product Manager, Lead Admin, and other contractors to deliver iterative valueSystem Configuration: Translate business requirements into scalable Salesforce solutions utilizing best practices for automation (e.g., Flow Builder), custom objects, fields, page layouts, and record typesEnd-to-End Ownership: Take full ownership of the end-to-end technical implementation process for your assigned project deliverablesUser & Security Management: Manage aspects of user setups, roles, profiles, permissions, and sharing rules to ensure data security and compliance within the new Voice Center processesCollaboration: Establish and maintain a high level of credibility with business partners and stakeholders, serving as the technical product expert alongside the Lead AdminReporting & Dashboards: Create and refine dashboards and reports so Voice Center managers and stakeholders can track Treasury Management metrics and service SLAsRequirements include:At least 3 years of hands-on experience as a Salesforce AdministratorActive Salesforce Certified Administrator credentialProven track record of building and configuring new Salesforce processes, workflows, and automations from the ground upStrong understanding of and practical experience working within Agile/Scrum methodologiesExcellent relationship-building skills and the ability to collaborate effectively with both technical and non-technical stakeholdersActive Salesforce Advanced Administrator CertificationExperience with Visual Studio CodeFamiliarity with Jira, Git, and Git RepositoriesFamiliarity with AWS integrations and APIs, and how they interact with the Salesforce ecosystemPrevious experience in Treasury Management operations or the financial services sectorWhy Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunities

Vacancy posted 3 days ago
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