Front Office Supervisor - Cambria Hotel South Boston

Front Office Supervisor

CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.

Responsibilities:

• Welcome guests and handle check-in/check-out processes.
• Respond to guest inquiries and resolve any issues promptly.
• Ensure a positive guest experience through exceptional customer service.
• Lead and supervise front office staff, including receptionists and concierge.
• Schedule and assign tasks to ensure efficient operations.
• Conduct regular training sessions for staff development.
• Manage reservations and monitor room availability.
• Routing, Balance limit auditing.
• OTA Reconciliation
• Handle cash and payment transactions accurately.
• Prepare reports on occupancy, revenue, and guest satisfaction.
• Ensure adherence to hotel policies and procedures.
• Monitor the cleanliness and organization of the front desk area.
• Conduct regular audits to maintain service quality standards.
• Liaise with other hotel departments to coordinate services.
• Communicate effectively with guests and resolve any concerns or complaints.

Requirements:

• Proven experience in a front office or guest service role.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel booking systems and front office software.
• Attention to detail and problem-solving skills.
• Availability to work flexible hours, including weekends and holidays.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.