Customer Service Representative - State Farm Agent Team Member

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Benefits:

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Cory Pack - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

ABOUT OUR AGENCY:
I opened my agency in 2009, and today I lead a team of five. Before becoming an agent, I spent 11 years as a coach and athletic trainer at both the high school and collegiate levels, and later served as an Associate Professor at Midwestern State University. I ultimately transitioned to State Farm because I wanted to operate my own business and create more time freedom for my family.

I earned my Bachelor of Science from Tarleton State University and my Master of Science from Indiana State University. I’m married with kids, and as a family we love to travel, seek adventure, and stay active through sports. Some fun facts about me: I’m a blue belt in Brazilian Jiu-Jitsu, I run Spartan Races, and I love volleyball so much that I built a sand court in my backyard.

I’m deeply involved in our community — supporting schools across Hays County, sponsoring local youth sports programs, and serving for 10 years as a sponsor of the For The Love Of Go racing series, which promotes family health and fitness. I also serve on the Kyle Chamber of Commerce Board and co-lead a Dad’s For Christ men’s group.

Team members receive a retirement plan with a 3% match, along with monthly, quarterly, and annual bonuses and commissions. Our office culture is built on collaboration, competition, and a shared commitment to taking great care of our customers. We perform at a high level because everyone rows in the same direction!

I’m looking for driven, coachable, self-motivated people who want to win and are willing to pursue the activities that lead to success. I want team members who are comfortable being uncomfortable — because that’s where growth, achievement, and real opportunity happen.

Compensation: $40,000.00 - $60,000.00 per year

Do you want a career and not just a job?

We are an established, growth-oriented agency with a team of highly motivated individuals. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, and Health Insurance.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Legion of Honor

Apply now and let us put you on the path to success.

 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.