Customer Service Rep II (Air Export Operations Support)

Customer Service Representative II (Air Import & Export)CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.Starting Salary Range: $62,000-$70,000 (This role is eligible for overtime compensation) + BenefitsThe Customer Service Representative II (Air Import & Export) is responsible for managing international air freight shipments, ensuring smooth coordination between customers, carriers, and internal teams. This role handles more complex logistics scenarios, resolves escalations, and ensures compliance with international shipping regulations while delivering excellent customer service.Key ResponsibilitiesAir Import Support Coordinate and track incoming international air shipments from origin to final deliveryCommunicate with overseas agents, airlines, customs brokers, and trucking providersEnsure timely customs clearance documentation and compliance with import regulationsMonitor shipment milestones (arrival, customs release, delivery) and proactively update customersResolve issues such as delays, missing documents, or customs holdsAir Export Support Coordinate export bookings with airlines and consolidate shipments as neededPrepare and review export documentation (AWB, commercial invoices, packing lists)Ensure compliance with international export regulations (TSA, IATA, customs requirements)Schedule pickups and ensure cargo readiness for departureProvide shipment tracking and status updates to customers and global partnersCustomer Service & Operations Serves as the primary point of contact for assigned customer accountsHandle escalated customer inquiries and provide timely resolutionsMaintain accurate and detailed records in logistics/CRM systemsEnsure adherence to service level agreements (SLAs) and performance metricsCollaborate with internal teams (warehouse, billing, compliance, operations)Identify process improvements to enhance efficiency and customer satisfactionCompliance & Documentation Ensure adherence to international trade regulations, including import/export lawsVerify accuracy of shipping documents (AWB, HAWB, MAWB, invoices, etc.)Support audits and maintain proper documentation recordsStay updated on regulatory changes affecting global air freightRequired Skills & Qualifications3–5+ years of air freight, logistics, or freight forwarding experience.Strong knowledge of air import/export processes and documentation.Familiarity with IATA, TSA, and customs procedures.Experience using systems such as CargoWise, SAP, or similar logistics software.Excellent communication, problem-solving, and multitasking skills.Ability to manage high-volume shipments in a fast-paced environment.Experience handling escalations or key customer accounts.Knowledge of international shipping lanes and global trade practice.Strong attention to detail and organizational skills.CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.