Card Services Specialist I

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:
Full time

This is an in-office position.

Department:
833 Card Services

Job Summary:
The card services specialist I is responsible for managing the daily operations for the credit card program, including but not limited to card and printer supply inventory management and distribution adhering to procedures and controls to comply with card guidelines. Coordinating with multiple supply vendors, reconciliation of vendor invoices, and allocating cost to multiple cost centers. Establishing open communication with branch administrative staff and card liaisons to coordinate any changes in processes and communicate any known issues. Also serves as main contact for Instant Issue printer branch support with balancing card stock, card rejects, and general printer support questions.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Supports daily operations for the Instant Issue and Merchant programs and credit card portfolios
• Manage printer balance reports and branch support for balancing inquiries
• Perform daily research investigation about Debit Card, Prepaid and/or other Card Services related products and services.
• Process card requests for all markets; maintenance, reactivation, increase/decrease card limits, upload, reload, transfers and reordering of cards.
• Log and process and/or destroy all cards received for return mail or hold mail in a timely manner and within card issuance guidelines.
• Provide branch telephone support by answering calls related to process questions and issues for all Card Services related products and services.
• Update and maintain daily inventory tracking reports for multiple third-party card vendors used by management for decision making.
• Reviews daily credit card wire settlement
• Processes secure credit card portfolio payments
• Maintains daily, monthly, and quarterly reports for the management groups
• Process debit card requests for all markets
• Supports Return Mail
• Processes incentive/referral payouts for merchant services

SKILLS

• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Speaking - Talking to others to convey information effectively
• Time Management - Managing one's own time and the time of others
• Service Orientation - Actively looking for ways to help people
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Judgement and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

EDUCATION & KNOWLEDGE

• High School Diploma or equivalent required. College diploma, some college or equivalent work experience preferred.
• Proficient working knowledge of productivity tools, including Microsoft Word and Teams
• Advanced skills in Microsoft Excel such as, pivot tables and advanced formulas
• Knowledge of email systems, including Microsoft Outlook
• Working knowledge of or ability to learn to use office equipment, including printers and phone systems
• Knowledge of English grammar, spelling and punctuation
• Competitive level typing skills to produce documents on a personal computer
• 1-2 years previous work experience in customer service, administrative support or other office/clerical field.
• Experience with logistics and/or procurement preferred but not required