Desktop Support

Field Service Engineer - Desktop Support

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.

Monitor ticket queues and assign tickets through ITSM tools;

Perform incident management, RCA for major incidents, and drive issue prevention.

Create and maintain SOPs, runbooks, and knowledge articles.

Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.