Branch Manager

UniFirst is HIRING - BRANCH MANAGER Working Territory/Location: NORMAL, IL $93,000 - $98,000 Annual Salary Paid Weekly Full-Time Hours - Schedule will vary MONDAY thru FRIDAY (7 am - 5 pm) Weekends OFF Car Allowance Cell Phone Allowance Gas Card As a Branch Manager at UniFirst, you orchestrate branch operations—leading Service, Sales, and Administration—to drive revenue, ensure customer satisfaction, and align with production plant goals. This hands-on leadership role requires balancing strategic oversight with day-to-day execution. What Your Role Entails: Drive operational excellence and growth: Deliver revenue and profitability by developing new business, retaining customers, and optimizing service across all locations. Set the bar for service: Ensure consistent quality, reliability, and responsiveness so customer needs are not only met, but exceeded, to strengthen loyalty and differentiate the branch. Lead and support high-performing teams: Guide Route Service and Office Administration, ensuring all functions stay aligned, productive, and working toward shared goals. Partner closely with the plant to deliver on operational plans: Ensure production and service remain tightly connected so customers receive consistent, reliable, and on-time solutions. Own financial performance: Manage revenue, costs, margins, and budgets with discipline, transparency, and a focus on long-term sustainability at your branch. Keep operations running smoothly: Maintain clear processes, organized workflows, and strong accountability so the branch operates efficiently day-to-day. Build and develop talent: Hire the right people, train with purpose, and foster a culture where great performance is recognized and growth potential is nurtured. Champion a safety-first environment. Create and uphold a workplace where Team Partners operate with the highest safety standards, reinforcing UniFirst’s commitment to well-being and compliance. Lead with care, accountability, and adaptability. Address customer and internal challenges with empathy and urgency while embracing innovation and driving transformation that supports UniFirst’s evolving culture, customers, and business needs. Think forward: Continuously seek ways to enhance service, strengthen customer relationships, and position UniFirst as the partner of choice. Key Responsibilities Financial Management: Oversee branch profitability, managing revenue, costs, margins, and budgets with transparency. Team Leadership: Manage and mentor Route Service and Office Administration teams, building a high-performing and collaborative work culture. Operational Excellence: Partner with the local production plant to ensure smooth workflows, timely deliveries, and consistent customer solutions. [ What’s in it for you? Training: Our Team Partners receive quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Growth: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. Customer Retention: Address client challenges promptly and champion a customer-first mindset to build loyalty. [1] Safety & Compliance: Champion a safety-first environment, ensuring team partners operate under the highest safety standards and regulatory compliance. [1] Talent Development: Hire, train, and nurture talent, ensuring team members have the tools and support to grow. Qualifications & Requirements Experience: 5+ years of progressive leadership experience, ideally in operations, sales, or service environments. Education: Bachelor’s degree from a four-year college or university is preferred; equivalent industry or UniFirst experience may substitute. Financial Acumen: Proven ability to understand, analyze, and apply financial statements and data to decision-making. Logistics & Licensing: Valid driver's license and the ability to meet DOT physical qualifications. Skills: Strong business communication skills, proficiency in basic math and data analysis, and effective problem-solving abilities. Benefits: Dental insurance Life insurance Paid time off Vision insurance