Client Services Supervisor

Job Description

Job Description

Description:

About Us

Catholic Community Health is a nonprofit, faith-based organization dedicated to providing compassionate, high-quality home care and hospice services throughout the Kansas City area. We believe exceptional care begins with exceptional people. If you're passionate about serving others, supporting caregivers, and creating outstanding client experiences, we'd love to have you join our team.

About the Position

Role: Client Services Supervisor

Department: Home Care

Schedule: Full-Time | Monday-Friday

Why Join Us?

Meaningful Work: Make a direct impact on the lives of clients and families by ensuring they receive compassionate, high-quality care.

Supportive Team: Join an organization that values collaboration, integrity, and servant leadership.

Professional Growth: Develop your leadership skills while coaching caregivers and improving client outcomes.

Mission-Driven Culture: Be part of a faith-based organization committed to serving others with dignity, compassion, and excellence.

About the Role

The Client Services Supervisor serves as the bridge between our clients, caregivers, and office team. This role is responsible for welcoming new clients, conducting in-home assessments, supporting caregiver success, ensuring quality standards are met, and helping maintain exceptional customer satisfaction.

This position combines client care, field supervision, training, quality assurance, and relationship-building to ensure every client receives the outstanding care Catholic Community Health is known for.

What You'll Do

• Conduct in-home assessments for new clients and develop individualized Plans of Care.
• Complete Start of Care visits and ongoing supervisory visits.
• Build strong relationships with clients and their families.
• Introduce caregivers to new clients and provide ongoing coaching and support.
• Conduct caregiver competency evaluations and field observations.
• Assist with new caregiver orientation and hands-on training.
• Educate caregivers on best practices, safety procedures, dementia care, infection control, documentation, HIPAA, and client rights.
• Monitor client satisfaction and respond quickly to concerns.
• Audit documentation for accuracy and compliance.
• Collaborate with scheduling and leadership to ensure continuity of care.
• Participate in quality improvement initiatives and help resolve service concerns.
• Serve as a professional ambassador for Catholic Community Health in the community.

Qualifications Required

• High school diploma or equivalent
• Minimum two years of experience in caregiving, home care, healthcare, or a related field
• Valid driver's license, reliable transportation, and current auto insurance
• Strong communication and customer service skills
• Ability to work independently and manage multiple priorities
• Basic computer proficiency

Preferred

• Certified Nursing Assistant (CNA)
• Previous supervisory or leadership experience
• Home care experience
• Experience training or mentoring employees
• Dementia care experience

What Makes You Successful

We're looking for someone who:

• Enjoys building relationships with clients and caregivers
• Leads with compassion and professionalism
• Communicates effectively
• Thrives in a fast-paced environment
• Has strong organizational and time-management skills
• Is committed to delivering exceptional customer service
• Takes initiative and enjoys solving problems