Surgical Coordinator Manager

Job Description

Job Description

Comprehensive EyeCare Partners is one of the nation’s largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nation’s preeminent eye care services company by partnering with world class physicians to drive superior clinical and surgical outcomes, while optimizing the patient experience.

 

Position Summary

The Surgical Coordinator Manager is responsible for leading, developing, and standardizing scheduling and referral operations across the WA market. This role ensures every referral is captured, every patient is scheduled efficiently, and every surgeon’s clinic is consistently filled with qualified evaluations. The primary objective is to drive business to surgeons by eliminating access barriers and creating a seamless patient journey from referral to clinic evaluation.

 

Roles and Responsibilities

• Develop and execute strategies that increase clinic surgical evaluations and maximize surgeon utilization for the surgery center cases to prevent underutilization of cases per day.
• Standardize surgical scheduling templates, appointment types, and access protocols to ensure efficient, high-fill clinic schedules preventing missed surgical patients.
• Partner with clinic managers, call center, surgery centers, and physician leadership to ensure alignment on access, capacity, and patient flow.
• Lead, coach, and develop regional scheduling; set expectations, monitor KPIs, and ensure accountability.
• Implement processes that reduce leakage, improve referral-to-appointment conversion, and ensure timely follow-up on all pending referrals.
• Track, measure, and operationally communicate surgical scheduling metrics, access times, and surgeon fill rates; provide actionable insights to operational and physician leadership.
• Create and maintain regional SOPs for surgical scheduling, communication standards, and escalation pathways.
• Build strong partnerships with surgeons, clinic/ ASC leaders, and external sources to support growth and operational excellence.
• Ensure timely, compassionate, and efficient communication with patients throughout the scheduling and referral process.
• Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
• Supports initiatives designed to improve individual and organizational surgical scheduling performance ensuring no patient slips through the cracks.
• Other duties as assigned and operational initiatives by operations leadership.

 

Experience Requirements

• 3 years of surgery scheduling experience within a healthcare facility required.
• 2 years of leadership experience within a clinic or ambulatory surgery center required.
• Strong understanding of clinical access, patient flow, and schedules is preferred.
• Fundamental management skills of planning, organizing, facilitating, and coordinating.
• Ability to communicate effectively with organizational direct reports, managers, executives, physicians, and patients.
• Ability to use metrics to operationalize initiatives and drive strategy for operational efficiencies for process improvements pertaining to surgical scheduling and surgery utilization.
• Strong computer skills including MS Office Suites and EHR systems.

 

Education Requirements

• High school diploma or GED required
• Associates degree in a relevant field preferred

Physical Demands

While performing the duties of this job, the teammate is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

Benefits

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• Paid mileage between practices during work hours
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services