Front Office Supervisor $27.00/hr

Job Description

Job Description

POSITION OBJECTIVE

The Front Office Supervisor is responsible for supporting the successful daily operation of the Front Office, Concierge, and Guest Services functions by providing leadership, operational oversight, and team development. This position ensures service standards, departmental procedures, and organization objectives are consistently achieved while fostering a seamless guest experience from arrival through departure. The Front Office Supervisor serves as a key resource for team members, assists with resolving guest concerns, and acts as a Manager on Duty as required.

ESSENTIAL JOB FUNCTIONS

• Supervise the daily operations of the Front Office, Concierge, and Guest Services teams to ensure efficient and consistent service delivery.
• Coordinate staffing levels, scheduling, departmental coverage, and workflow to meet operational needs.
• Ensure compliance with resort policies, procedures, brand standards, and safety requirements.
• Monitor employee performance and provide coaching, corrective action, recognition, and development opportunities.
• Assist with recruiting, onboarding, training, and retention of departmental team members.
• Serve as Manager on Duty as assigned and respond to operational challenges, guest concerns, and emergency situations.
• Ensure accuracy of guest reservations, room assignments, billing, cash handling, and financial transactions.
• Conduct daily shift briefings and communicate operational priorities and service expectations.
• Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless resort operations.
• Monitor departmental productivity, service standards, and guest satisfaction metrics to identify opportunities for improvement.
• Maintain departmental documentation, operating procedures, and training materials.
• Support the Front Office Manager in achieving departmental goals, budgets, and strategic initiatives.

EDUCATION/EXPERIENCE

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 2-3 years of Front Office, Guest Services, Concierge, or hotel operations experience required.
• Minimum of 1 year of leadership, supervisory, or team lead experience preferred.
• Experience with property management systems (PMS), reservations systems, and Microsoft Office applications.
• Demonstrated ability to lead teams, manage employee performance, and maintain operational standards.
• Knowledge of hotel front office procedures, cash handling, guest relations, and service recovery practices.
• Strong organizational, communication, and problem-solving skills.
• Ability to work flexible schedules, including evenings, weekends, holidays, and emergency situations.

REQUIREMENTS

• Strong leadership, coaching, and team development skills.
• Ability to effectively supervise multiple work areas and prioritize competing operational demands.
• Excellent verbal and written communication skills.
• Proven ability to resolve guest concerns and employee issues in a professional and timely manner.
• Working knowledge of hotel front office operations, reservations, cash handling, and guest services procedures.
• Ability to interpret and apply company policies, procedures, and service standards.
• Strong problem-solving, organizational, and decision-making abilities.
• Proficiency in Microsoft Office and hotel property management systems.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and emergency situations.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
• Valid driver's license preferred.

PHYSICAL DEMANDS

• Ability to stand and walk for extended periods throughout the workday.
• Ability to move throughout the resort property, including guest rooms, meeting spaces, public areas, and outdoor locations.
• Ability to use a computer, telephone, radio, and other office equipment for extended periods.
• Ability to frequently communicate with guests, team members, and resort leadership.
• Ability to bend, stoop, kneel, reach, and occasionally climb stairs.
• Ability to lift, carry, push, or pull up to 25 pounds on an occasional basis.
• Ability to respond quickly to operational needs, guest concerns, and emergency situations.
• Ability to work in varying indoor and outdoor environmental conditions.
• Visual ability to read computer screens, reports, schedules, and guest information.
• Manual dexterity sufficient to operate office equipment and property management systems.

WORK ENVIRONMENT

• Primarily works in a hotel/resort Front Office environment with frequent interaction with guests, team members, and leadership.
• Regularly moves throughout the resort to monitor operations, support team members, and respond to guest and operational needs.
• Fast-paced environment requiring the ability to manage multiple priorities and frequent interruptions.
• May be exposed to stressful situations involving guest concerns, staffing challenges, emergency situations, and operational deadlines.
• Works closely with Housekeeping, Engineering, Food & Beverage, Sales, and other resort departments.
• Schedule may include mornings, evenings, weekends, holidays, and on-call responsibilities as business demands require.
• Frequent use of computers, telephones, radios, and other office equipment.
• Occasionally works outdoors while assisting with arrivals, departures, special events, or resort operations.

ASPEN MEADOWS BENEFITS

Benefits:

• One free meal in the employee dining room per shift for all service professionals.
• Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties.
• Full-time and part-time service professionals are eligible for free gym usage.
• Free onsite parking.
• Free ski pass for full-time service professionals during the winter; or ski pass bonus.
• 50% discount on food and beverage in West End Social.
• 25% discount on food and non-alcoholic beverages in Meadows Café.
• We-cycle program located on-site.
• Eligible for employee referral benefit.
• Employee housing when available, restrictions may apply.
• Discounted tennis and pickleball rates.
• Hiking trails located directly on-site

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours . Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.