Accounts Receivable Specialist

Description

Company overview

Brightwater Senior Living provides beautifully designed and thoughtfully managed senior living communities with a focus on hospitality, quality service, and compassionate support for residents and families. We are looking for dedicated professionals who take pride in accuracy, service, and meaningful work that supports the people who call our communities home.

About the role

Brightwater Senior Living is seeking a detail-oriented Accounts Receivable Specialist to support accurate resident billing, payment posting, collections follow-up, and account reconciliation across our communities. This role is responsible for helping ensure residents and families are billed accurately and on time, receipts are applied correctly, and resident ledgers remain clean, current, and well documented.

The ideal candidate is comfortable managing high-volume recurring billing, enjoys reconciliation and problem-solving, and communicates with residents, families, and community teams in a clear, warm, and professional manner. Experience with Yardi Voyager and RentCafe is highly preferred.

Key responsibilities

? Prepare and process monthly resident bill-outs in Yardi, including base rent/service fees, care level charges, ancillary services, and one-time or move-in/move-out proration.

? Generate, review, and distribute resident invoices and statements; ensure charges tie to signed resident agreements and current rate schedules.

? Post and apply cash receipts, pre-authorized debits (PAD), credit card, and check payments accurately to resident ledgers in Yardi.

? Monitor aging and lead collections on past-due balances; issue reminders, arrange payment plans, and escalate delinquent accounts per policy.

? Reconcile resident A/R sub-ledgers to the general ledger and resolve discrepancies each month-end.

? Process resident credits, refunds, adjustments, and write-offs with proper approval and documentation.

? Handle deposits (damage/security), move-out settlements, and final billing, coordinating with community teams.

? Respond to resident and family billing inquiries with empathy and clarity, resolving questions promptly.

? Partner with community administrators, and move-in coordinators to confirm care levels, occupancy changes, and service adds/drops that affect billing.

? Support month-end close, audits, and ad-hoc reporting; maintain organized backup for all A/R activity.

? Identify and recommend improvements to billing workflows and Yardi/RentCafe processes.

Qualifications

? 2+ years of accounts receivable or resident/tenant billing experience; senior living, multi-family, or property management experience strongly preferred.

? Hands-on experience with Yardi Voyager and RentCafe (or comparable property management and resident portal software) preferred.

? Solid understanding of A/R fundamentals: cash application, aging, reconciliations, and collections.

? Proficiency in Excel (formulas, lookups, pivot tables) and comfort learning new systems.

? Strong accuracy and attention to detail, with the ability to manage recurring monthly deadlines.

? Excellent, tactful communication skills for interacting with residents, families, and internal teams.

Benefits

• Medical, dental, and vision insurance

• 401(k) retirement plan with company discretionary match

• Paid time off

• Health savings account options

• Opportunity to support a mission-driven senior living organization

Work details

• Location: Bend, Oregon

• Schedule: Full-time

• Work setting: In person

Apply today

If you are looking for a meaningful role where your accuracy, follow-through, and customer service skills make a difference, we invite you to apply for the Accounts Receivable Specialist position with Brightwater Senior Living.

Equal opportunity employer

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, family or parental status, disability, sex, sexual orientation, gender identity, source of income, receipt of public assistance, veteran status, or current or future military status. Brightwater Senior Living does not tolerate discrimination or harassment based on any of these characteristics.