Guest Service Representative

Receptionist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with.

Our receptionists embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.

What this job involves:

• Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
• Greet guests upon arrival with a warm and sincere welcome.
• Consistently offer professional, friendly and engaging service.
• Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
• Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.
• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
• Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.
• Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
• Embody and Master our Reception Service Standards
• A sincere willingness to provide service to clients, guests, vendors, and peers.
• Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
• Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team.
• Data input and management
• Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
• Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
• Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
• Physical Security & Access Support
• Issue employee badges following the proper security procedures.
• Assist with tracking employee badge on-boarding/off-boarding processes.
• Support badge management regarding inventory and returns.
• Support security and emergency service protocols within the scope of team expectations.
• Event support and arrival experience
• Support onsite events through organized check-ins & badging.
• Provide a hospitality-focused arrival experience for all external and event guests.
• Support the facilitation of office events and pop-ups.
• KPIs & Performance
• Support the annual management plan by accomplishing key performance indicators as identified by management.
• Meet all goals and objectives assigned to you to the best of your ability as identified by management.
• Perform other facility management assignments as described by the management team and/or client.
• Act as triage point for facility management issues
• Manage incoming and outgoing courier and other packages or mail as required.
• Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience.

Sound like you? To apply you need to possess:

• The ideal candidate will have at least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
• Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
• Excellent organization and communication skills, both oral and written, proficiency in English required.
• Ability to perform minimal physical activity such as walking and carrying small packages.
• Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

38,700.00 54,787.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay