Case Processing Manager

Case Processing Manager

AGS is looking for a Case Processing Manager to work in Phoenix, AZ. To join our team of outstanding professionals, apply today!

Responsibilities

• Direct and oversee administrative support operations for teams assisting ICE immigration officials, ensuring seamless execution of peripheral activities, records management, and document preparation.
• Manage and optimize daily workloads for a team of Case Processing Specialists, in multiple locations, to ensure the timely and accurate preparation, review, and maintenance of comprehensive case files.
• Coordinate and synchronize docket management with EOIR and USCIS; collaborate with ICE personnel, OPLA, consulates, and legal representatives to streamline hearings, removals, and detainee interview scheduling.
• Establish and enforce quality control standards for the maintenance of Alien Files (A-files) and ICE systems, ensuring 100% data integrity, accuracy, and completeness across the team.
• Audit data entry workflows and system updates to guarantee strict compliance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements.
• Supervise the systematic review of administrative applications, ensuring A-files are accurately updated and docket officers are notified in a timely manner for critical law enforcement action.
• Develop and monitor case tracking logs, status reports, and management dashboards to evaluate team productivity, identify processing bottlenecks, and report high-level operational metrics to leadership.
• Oversee compliance tracking operations regarding release conditions, ensuring team members accurately identify and escalate violations for immediate reporting and action.
• Guide research and retrieval strategies for complex county, state, and federal court records and conviction documents across multiple government databases to support legal and enforcement actions.

Removal and Post Removal Management duties:

• Direct a team of 35 specialists responsible for ICE removal documentation, flight staging logistics, and agency coordination, ensuring zero operational delays.
• Establish accountability measures and audit procedures for A-file preparation, significantly reducing documentation errors and ensuring full compliance with federal guidelines.
• Optimize departure-day logistics by managing timelines for manifests, release forms, and property receipts, resulting in consistently punctual transfer operations.
• Mitigate liability and operational risk by overseeing strict pre-removal compliance checks for legal paperwork, medication distribution, and asset management.
• Serve as the final review authority for Form I-205 departure verifications, ensuring flawless record-keeping prior to permanent file archiving.
• Streamline the case closure lifecycle, managing data system integrity and protocol adherence during the final transfer of records to the National Record Center

Other duties:

• Utilize translators or advanced translation software to communicate fluently in the detainee's native language.
• Provide other logistical and administrative support for ICE personnel as assigned.
• Provide surge support after hours, including expanded breadth and depth of tasks, as required.

Qualifications

• US citizen and have resided in the U.S. for the last five years.
• At least 21 years of age.
• Possess a high school diploma or equivalent (GED).
• 7+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
• Pass a criminal background and consumer credit check (no criminal record and good credit). Obtain and maintain a DHS/ICE Government clearance.
• Ability to work on-site with travel 25% of the time.
• Pass all pre-employment and random drug tests.
• Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
• Strong English language speaking, reading, and writing skills. Bilingual in the Spanish language is preferred.
• Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports derived from multiple sources within strict time frames and with 100% accuracy.
• Strong proven computer skills with ability to navigate multiple systems and databases to extract pertinent information and keep databases updated with accurate current case status and other information.
• Strong critical thinking ability to analyze data and/or unique situations and make recommendations to ICE personnel.
• Demonstrate strong empathy and compassion in a fast-paced environment; with ability to build trust with vulnerable or stressed individuals.
• Possess a high degree of integrity, accountability and adherence to all DHS ICE policies, procedures, directives, and standards.
• Must be trustworthy, reliable, and detail oriented.
• Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross cultural perspective.
• Ability to tactfully and professionally communicate with the general public.
• Ability to maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations.
• Maintain a professional personal appearance, calm demeanor, and discretion with confidential information.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at View email address on click.appcast.io.

Job ID 2026-23802

Work Type On-Site

Company Description: Work Where it Matters

AGS, an Akima company, is not just another federal security contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGS, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers' complex missions.

As an AGS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.