Field Service Tech II - Lake Charles, LA

Field Service Tech II - Lake Charles, LA

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Responsibilities: The Field Service Technician is responsible for maintaining and servicing IGT equipment at casino locations for the Lake Charles Louisiana area. You will be responding to customer locations to deliver supplies and to install, remove, or repair IGT equipment and communication devices. Performs advanced troubleshooting to identify, resolve, and provide root cause analysis. Performs installations and conversions with minimal supervision. Perform and/or assist on signage and merchandising installs with high proficiency. Perform configuring to all progressive controllers and merchandising equipment with high proficiency. Serves as customer contact on technical and service-related issues. Performs self-inventory audits with minimal variances. Assists with determining and defining daily objectives for site specific product installations, maintenance, and customer support. Perform software updates to all Games, FinTech, and Loyalty products with high proficiency. Performs other related duties as assigned and actively seeks out items that need addressing. Minimal to moderate supervision required. Willingness to work overtime, on-call rotation, and weekend support as needed.

Qualifications: High school degree or GED equivalent required. 3 - 5 years of experience in a customer service related position. 3 - 5 years of experience in technical repairs. Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.

Keys to Success: Building collaborative relationships Communication Decision making Drive results Foster innovation Personal energy Self-leadership Time Management Safety Focus Adaptability

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.