IT Support Specialist
Simeio
Job Description
Job Description
IT Support Specialist
Location: Alpharetta, GA (Onsite 4-5 days per week)
We are seeking an IT Support Specialist with 2-3 years of hands-on experience providing desktop and end-user support in a fast-paced environment. This role is responsible for configuring and deploying laptops for new hires, troubleshooting Windows-based systems, resolving password and account access issues, and providing technical support to employees both onsite and remotely.
Key Responsibilities:
- Configure, image, and ship laptops and equipment for new hires.
- Troubleshoot and resolve Windows operating system, hardware, software, and connectivity issues.
- Perform password resets and user account administration.
- Respond to and resolve IT support tickets in a timely manner.
- Provide technical support to end users onsite and remotely.
- Assist with workstation setup, hardware deployment, and general IT operations.
Requirements:
- 2-3 years of IT support, help desk, or desktop support experience.
- Strong troubleshooting skills in Windows environments.
- Experience with laptop imaging, provisioning, and hardware support.
- Excellent customer service and communication skills.
- Ability to work onsite in Alpharetta 4-5 days per week.
- Fully remote position within the United States.
- Opportunity to work with a recognized leader in IAM and cybersecurity services.
- Competitive compensation package including base salary and uncapped commission.
- Comprehensive benefits package.
- High-growth environment with significant opportunities for career advancement.
- Collaborative, customer-focused culture driven by innovation and excellence.
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com.
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Vacancy posted 2 days ago
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