Engagement Manager, WWPS ProServe DoD Shared Delivery Team

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

About AWS Professional Services
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives delivering focused guidance through our global specialty practices across various solutions technologies and industries.

The mission of the DoD Engagement Management team is to Deliver with Excellence: PLAN EXECUTE CONTROL BUDGET STAFF and COMMUNICATE with Excellence. Were seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

Why Youll Love This Role
High-Impact Mission Work: Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings
Technical & Strategic Leadership: Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings
Force Multiplier: Become a thought leader who mentors others elevates teams and defines best practices across the organization
Career Growth: Progress from leading complex projects to shaping cross-organizational technical strategies

What Youll Do
Technical Expertise & Solution Leadership
Combine technical expertise with strong project leadership to drive successful AWS-based solution implementations
Apply AWS frameworks (Well-Architected Cloud Adoption Framework) and multiple delivery methodologies (Agile Scaled Agile Waterfall ITIL)
Distill customer needs into clear technical requirements decompose complex problems and make informed trade-off decisions
Validate technical solutions against business goals participate in architectural reviews and manage technical risks
Achieve and maintain relevant AWS certifications and develop domain-specific expertise (migration database healthcare financial services)

Project & Program Management Excellence
Create and lead comprehensive project plans for teams spanning AWS customer and partner resources
Define and enforce delivery quality standards and engagement security protocols
Facilitate release planning align outcomes build executable roadmaps and organize complex workstreams
Proactively identify and manage risks resolve issues escalate appropriately and drive projects to successful completion
Redirect distressed programs to delight customers and accelerate progress by clearing blockers

Strategic Communication & Influence
Lead complex business and technical discussions effectively communicating concepts to both technical and business audiences
Build strategic relationships with appropriate stakeholders and overcome customer obstacles
Build consensus harmonize conflicting views and drive resolution of contentious issues
Communicate data-driven decisions judiciously to leadership and customers
Identify and shape pre-sales opportunities

Innovation & Continuous Improvement
Establish new capabilities tools and delivery kits to promote efficiency and improve quality
Create mechanisms for faster better technical and business decisions
Own root cause resolution of complex problems through Correction of Errors (COE) activities
Contribute to organizational strategic planning and executive governance frameworks
Simplify concurrent project delivery across team boundaries

Team Development & Thought Leadership
Build teams that are stronger because of your presence but dont require it to succeed
Mentor others and develop as a thought leader in your domain
Help recruit top talent and participate in the interview process
Perform TPAs and provide feedback for promotions

Ready to deliver excellence and make an impact on critical national missions Join us in supporting our nations defense through world-class cloud engagement management.

Key job responsibilities
- Ambiguity: Own lead and shape large and/or complex engagements to deliver business outcomes. Deal effectively with the unexpected. Deliver independently with limited guidance. Redirect distressed programs to delight customers

- Scope & Influence: Influence multiple external teams. Actively mentor and develop others. Impact peers across teams/practices to improve delivery quality. Perform Technical Promotion Assessments (TPAs)

- Execution: Apply multiple delivery frameworks and develop comprehensive plans. Lead multi-workstream engagements. Maximize engagement value by negotiating conditions of acceptance within project constraints. Amend contractual scope financials and timelines as needed. Define and share EM best practices across teams. Apply principles of change management and transformation.

- Communication: Effectively communicate across diverse internal audiences (product legal finance operations). Drive interactions and alignment with external stakeholders (partners industry verticals). Interpret and critically evaluate documentation. Contribute to strategic documentation.

- Impact: Impact organizational metrics. Impact customer outcomes adoption and commitments. Impact AWS service offerings (e.g. ProServe offerings). Influence service team roadmap prioritization.

- Technical: Lead the lifecycle of complex technical engagements. Validate technical solutions meet business objectives and engagement goals. Articulate framework perspectives and phases. Educate others on technical frameworks and approaches.

- Process Improvement: Accelerate progress by creating or optimizing cross-team processes. Establish operational excellence standards. Create mechanisms enabling consistent management across matrixed teams. Act as a force multiplier for organizational efficiency.

A day in the life
You lead complex cloud projects for Department of Defense customersmodernization programs classified system migrations and AI/ML capabilities for defense operations. Youre leading daily standups sprint planning sessions and backlog grooming with your delivery teams. You facilitate technical exchange meetings sprint reviews and demonstrations for stakeholders. Youre troubleshooting technical issues aligning military IT leaders and program managers who navigate strict security requirements and conducting long-range planning sessions. You coordinate AWS specialists solutions architects and partner companies while advocating for project personnel and resources. You control project budgets communicate with stakeholders and customers and identify and mitigate risks constantly. You mentor other engagement managers turn around distressed projects and establish best practices.

About the team
Diverse Experiences - AWS values diverse experiences. Even if you dont meet all qualifications we encourage you to apply. Whether your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you.

Why AWS - We pioneered cloud computing and never stopped innovating. Customers from startups to Global 500 companies trust our products to power their businesses.

Inclusive Culture - Employee-led affinity groups foster inclusion. Events like CORE and AmazeCon conferences inspire us to embrace our uniqueness.

Mentorship & Growth - Endless knowledge-sharing mentorship and career-advancing resources as we strive to become Earths Best Employer.

Work/Life Balance - We value work-life harmony. When supported at work and home theres nothing we cant achieve.

- 5 years of leading the delivery of IT projects with external customers or equivalent experience
- 5 years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- 1 years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience
- 3 years of cloud computing experience
- Experience in leading the delivery of IT projects with external customers or equivalent

- project management certification (e.g. APM CSM PMI-ACP PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS PaaS SaaS)
- Experience working with and presenting to C-level executives IT and lines of businesses across organizations or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MD Jessup - 131200.00 - 177600.00 USD annually

Required Experience:

Manager