Lead AV Service Technician

Job Description

Job Description

Company Overview

We are partnering with a leading full-service home automation and technology integrator serving clients throughout the Southeast. For decades, this organization has delivered innovative residential and commercial technology solutions that simplify life, enhance productivity, and create exceptional user experiences. From luxury smart homes and custom theaters to sophisticated commercial AV and automation systems, they are known for designing, installing, and supporting technology that works seamlessly for their clients.

Their philosophy is simple: technology should make life easier, not more complicated. By focusing on long-term relationships, exceptional service, and solutions tailored to each client's needs, they have built a reputation as one of the region's most trusted integration partners.

Why Join Us?

Work-Life Balance That Actually Matters

Enjoy a unique rotating 4/10 schedule that gives you a four-day weekend every other week. One week you'll work Monday through Thursday, and the next you'll work Tuesday through Friday—providing additional flexibility and time to recharge while maintaining full-time hours.

Variety Every Day

This role offers the best of both worlds. You'll support a mix of high-end residential and commercial clients, troubleshooting everything from smart home automation systems and networking issues to commercial AV environments and integrated technology platforms.

Career Growth & Professional Development

Join a company that invests heavily in employee development through structured training programs, manufacturer certifications, and clearly defined career paths. Whether your passion is networking, control systems, AV technology, or service leadership, you'll have opportunities to continue growing your expertise.

Strong Team Culture

This organization values integrity, communication, teamwork, and stewardship. Employees work collaboratively, support one another, and take pride in delivering exceptional client experiences. You'll be part of a team that values your input and recognizes your contributions.

Tools for Success

Company-provided vehicles, tools, technology, uniforms, and ongoing training ensure you have everything needed to excel in your role.

Job Overview

We are seeking a Lead AV Service Technician who thrives on solving complex technical challenges and enjoys being the person clients rely on when systems aren't performing as expected.

This role is ideal for a highly skilled technician with experience supporting both residential and commercial AV environments. You'll serve as a senior technical resource responsible for diagnosing issues, performing advanced troubleshooting, mentoring team members, and ensuring clients receive an exceptional service experience.

The ideal candidate is naturally curious, enjoys problem-solving, communicates effectively with clients, and can confidently navigate a wide variety of technology platforms and environments. Whether it's a networking issue affecting an entire system, a control platform requiring reconfiguration, or an AV component that needs replacement, you'll take ownership of finding the solution.

Responsibilities

• Provide onsite and remote service support for residential and commercial AV, automation, and networking systems
• Diagnose and resolve complex technical issues across integrated technology environments
• Troubleshoot control systems, audio/video equipment, networking infrastructure, surveillance systems, and related technologies
• Perform system maintenance, repairs, equipment replacements, and firmware updates
• Make programming adjustments and system modifications as needed
• Serve as a technical leader and escalation resource for service-related issues
• Mentor and support junior technicians through knowledge sharing and field guidance
• Communicate clearly and professionally with clients regarding system issues, resolutions, and recommendations
• Document service activities, findings, and resolutions accurately
• Coordinate with service management and project teams to ensure successful issue resolution
• Maintain company standards for quality, professionalism, and customer satisfaction

Qualifications

• 4+ years of AV, automation, networking, or related service experience
• Experience supporting both residential and commercial technology environments strongly preferred
• Strong troubleshooting skills across AV, control, automation, and IP-based systems
• Experience with platforms such as Control4, Savant, Lutron, Alarm.com, Crestron, Extron, Q-SYS, Biamp, or similar technologies is highly desirable
• Strong understanding of networking fundamentals, including routers, switches, wireless systems, and IP troubleshooting
• Ability to work independently while managing multiple service priorities
• Excellent communication and customer service skills
• Proven ability to remain calm and solution-focused in challenging situations
• Leadership or mentoring experience is a plus
• Valid driver's license and clean driving record
• Ability to lift up to 50 pounds and work on ladders, lifts, and in various jobsite environments

Benefits

• Health, Dental, and Vision Insurance
• Retirement plan with company match
• Paid Time Off (PTO)
• Company-paid holidays
• Ongoing manufacturer and industry training
• Defined career advancement opportunities
• Company vehicle for qualified technicians
• Company-provided tools, uniforms, and technology
• Supportive team environment focused on long-term career growth
• Relocation assistance may be available for qualified candidates

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