Audio, Video,Data Systems Installation and Customer Support Technician

Job Description

Job Description

Job Summary:

Home Theaters of South Florida is seeking an experienced Audio, Video, Data Systems Installation & Customer Support Technician / Field Lead with strong hands-on technical field experience, proven leadership and personnel management skills, and strong professional English communication abilities, including excellent verbal and written skills.

This position is ideal for a highly skilled professional with extensive experience in residential and commercial audio, video, networking, automation, and low-voltage systems who can not only perform advanced installations, troubleshooting, and customer support, but also lead teams, supervise projects, communicate professionally with clients, contractors, and vendors, and ensure high-quality execution from start to finish.

The ideal candidate must demonstrate advanced technical expertise, leadership in the field, exceptional customer service, professional presentation, and strong English speaking and writing skills, as a critical part of this role involves direct interaction with clients, technical documentation, service reports, and professional communication.

Key Responsibilities:

1. Advanced Technical Installation & Field Expertise:

• Lead and perform installation, configuration, and integration of advanced audio, video, networking, surveillance, automation, and data systems for residential and commercial projects.
• Install and configure systems including home theaters, distributed audio, Control4/Savant systems, networking equipment, surveillance cameras, access control, structured wiring, fiber optics, and video conferencing solutions.
• Conduct detailed site assessments to determine optimal system design and installation based on client needs and project scope.
• Ensure all installations meet manufacturer specifications, company standards, and industry best practices.
• Diagnose and resolve complex technical issues related to networking, automation, signal flow, control systems, and hardware integration.

2. Leadership & Personnel Management:

• Supervise, direct, and support field technicians and installers to ensure efficient, organized, and high-quality performance.
• Assign responsibilities, monitor job progress, and ensure projects remain on schedule and within scope.
• Train, mentor, and develop junior technicians and new team members.
• Coordinate with management, sales teams, and office staff to ensure proper logistics, materials, and customer satisfaction.
• Maintain accountability for team productivity, job site safety, professionalism, and quality control.

3. Communication, Customer Service & Client Relations:

• Demonstrate strong English communication skills, both verbal and written, when interacting with clients, contractors, vendors, and team members.
• Serve as the primary technical point of contact for clients during installations and service calls while representing the company professionally.
• Deliver exceptional customer service by ensuring a positive, professional, and trustworthy client experience.
• Clearly explain technical solutions, project scope, recommendations, and system functionality in a professional and client-friendly manner.
• Prepare professional emails, service reports, technical notes, and project documentation with accuracy and clarity.
• Manage client concerns diplomatically and professionally while maintaining strong customer relationships.

4. Project Coordination & Documentation:

• Maintain accurate records of installations, repairs, diagnostics, and project progress.
• Review project scopes, proposals, and change orders to ensure proper execution.
• Monitor inventory, tools, equipment, and material requirements for field operations.
• Report project progress, technical issues, staffing needs, and field updates to management.

5. Compliance, Safety & Professional Standards:

• Enforce company safety procedures and job site standards.
• Ensure all work complies with applicable codes, regulations, and company protocols.
• Stay current with emerging technologies, products, and industry best practices.

Qualifications:

Required Experience:

• Extensive hands-on field experience in audio, video, networking, automation, security, or related systems.
• Proven experience leading technicians, field crews, or installation teams.
• Strong background in customer service and professional client interaction.
• Ability to troubleshoot advanced technical issues while maintaining excellent client satisfaction.

Communication Requirement (Highly Important):

• Strong English speaking and writing skills are required.
• Professional communication abilities with clients, contractors, and vendors.
• Excellent written communication for emails, service reports, and technical documentation.
• Ability to clearly explain technical concepts in a professional, customer-friendly manner.

Technical Skills:

• Advanced knowledge of AV systems, networking, Wi-Fi, routers, switches, surveillance, automation, and structured cabling.
• Strong diagnostic and problem-solving abilities.
• Ability to read technical plans, diagrams, and project scopes.
• Excellent organizational, leadership, and communication skills.

Preferred Certifications:

• CEDIA, Control4, Savant, Cisco CCNA, CompTIA Network+, or related certifications are highly valued.

Physical Requirements:

• Ability to lift and carry equipment up to 50 lbs or more.
• Comfortable working in attics, crawl spaces, ladders, construction sites, and various field environments.

Ideal Candidate Profile:

We are looking for a technical field leader who combines advanced technical expertise, strong leadership, excellent customer service, and professional English communication skills to lead teams, solve complex problems, manage client relationships, and represent Home Theaters of South Florida with excellence.

Home Theaters of South Florida is an equal opportunity employer and welcomes qualified professionals who are passionate about technology, leadership, communication, and delivering exceptional customer service.

At Home Theaters Of South Florida, our focus is on providing our customers with the best service, best brands selection and the best prices that the Consumer Electronics Industry has to offer. As an organization, we strive to have the most knowledgeable and courteous staff in the business. We carry a large selection of products from the industry leading brands such as Samsung, Sony, Kaleidescape, Epson, Digital Projection, Denon, Marantz, Yamaha, Bose, Martin Logan, Meridian, Monitor Audio, Klipsch, just to name a few.

We have successfully implemented creative A/V System Designs to match our client's needs which rank us as one of Florida’s leading A/V specialists. We work with many world-renowned brands, integrating effortless control, sophisticated and cutting-edge technologies. Our highly experienced consultants will help you make the right choices to maximize your return on investment and minimize unnecessary expenses.

Company Description

At Home Theaters Of South Florida, our focus is on providing our customers with the best service, best brands selection and the best prices that the Consumer Electronics Industry has to offer. As an organization, we strive to have the most knowledgeable and courteous staff in the business. We carry a large selection of products from the industry leading brands such as Samsung, Sony, Kaleidescape, Epson, Digital Projection, Denon, Marantz, Yamaha, Bose, Martin Logan, Meridian, Monitor Audio, Klipsch, just to name a few.\r\n\r\nWe have successfully implemented creative A/V System Designs to match our client's needs which rank us as one of Florida’s leading A/V specialists. We work with many world-renowned brands, integrating effortless control, sophisticated and cutting-edge technologies. Our highly experienced consultants will help you make the right choices to maximize your return on investment and minimize unnecessary expenses.