Shift Leader

Job Description

Job Description

Shift Leader at Jersey Mike's

Job Title: Shift Leader (Floating Shift Captain requires mostly mid and closing shifts)

Location: 1190 W Sunset Ave, Waukesha, WI

Pay Range: $17.00 - 17.50 per hour

About Us: Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey! Our tradition is founded on a strong sense of community and commitment to personal and professional development. Our goal is to serve the highest quality sub sandwich to our customers with a thankful and caring mentality. Our culture is one of "giving" and supporting our local communities.

The winning candidate profile: We are looking for a motivated leader who builds a positive team culture and leads by example. The ideal Shift Captain is confident, communicates clearly, and works with a strong sense of urgency while guiding the team to deliver exceptional customer service and high-quality products. Successful candidates are quick learners with a stable work history that demonstrates reliability, commitment, and the ability to take ownership in a fast-paced environment.

Job Summary: As a Shift Leader at Jersey Mike's, you will be responsible for supporting the management team in the execution of running your assigned location. You will ensure that the staff delivers amazing customer service, produce high-quality food, and maintain the cleanliness and sanitation of the restaurant. The Shift Captain is a member of the store senior leadership team serving under the General Manager

Responsibilities:

• Oversee and manage daily operations to ensure smooth and efficient service.
• Complete opening and closing procedures, ensuring the restaurant is ready for business and properly secured.
• Monitor inventory levels, place orders for supplies, and manage stock to minimize waste.
• Ensure all equipment is in good working order and the restaurant is clean and well-maintained.
• Supervise and direct staff during shifts, ensuring adherence to company standards.
• Train new team members, provide ongoing coaching, and assist with performance evaluations.
• Address and resolve staff conflicts and issues in a professional manner.
• Ensure all customers receive prompt and courteous service, addressing any complaints to maintain high satisfaction.
• Oversee the preparation and presentation of food to meet quality standards.
• Ensure compliance with health and safety regulations, including food safety protocols.
• Manage cash registers, handle cash deposits, and ensure accurate cash management.
• Maintain accurate records of inventory, staff schedules, and daily sales reports.
• Communicate effectively with upper management and staff to ensure smooth operations.
• Assist in implementing local and national marketing initiatives.
• Continuously seek ways to improve operational efficiency and customer service.
• Help plan and execute in-store events and promotions.

  Requirements:

• Previous management or supervisory experience in a restaurant or similar environment.
• Strong communication and interpersonal skills.
• Comfortable delegating and holding team members accountable 
• Ability to multitask and handle a fast-paced environment.
• Leadership and team-building skills.
• Availability to work various shifts, including nights, weekends, and holidays.
• Serve Safe Certification - Food Handler (preferred).
• Reliable transportation.

Benefits:

• Competitive pay plus tips
• Flexible scheduling
• Opportunities for career advancement
• Employee discount
• No Early Mornings or Late Nights
• No Drive-Thrus
• No Fryers or extra equipment

References are required and Background Check will be conducted.