Field Service Engineer - Houston, TX

We are looking for a Field Service Engineer to join our team in the Houston, TX area as a telecommuter as you will be traveling to customer locations in your region. This position is responsible for working at customer sites to provide on‑site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre‑installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility. What you will do: Uncrate the controller, print heads, remote cabinets, all UV components, check electrical power and compressed air while working with a Certified Electrician, perform initial setup and adjustment, and thoroughly test the printer to ensure the images it prints are up to factory standards. Provide initial and ongoing formal customer operator and printer maintenance training, coordinate training with the Inkjet customer based on customer needs, and assess training needs to make recommendations for additional training. Provide periodic on‑site troubleshooting and repairs for printers experiencing complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager and/or EFI Inkjet customer support team. Provide detailed technical feedback via the EFI Inkjet Case Management System (CMS) during and after each customer visit following EFI Inkjet guidelines. Demonstrate a demanding schedule including travel up to 75% of the workweek and occasional weekend work to meet customer needs. This position requires driving to customer sites on a weekly basis. This role might be a good fit if you: Have a minimum of a two‑year technical degree or equivalent experience in mechanical, digital, and electronic technology. Have a minimum of two years in field engineering positions servicing complex electro‑mechanical devices and high‑demand customer locations. Demonstrate customer management skills and a strong commitment to customer satisfaction. Show the ability to independently manage a large service territory, including effective management of assets such as parts, tools, and company information. Demonstrate the ability to troubleshoot electrical and mechanical problems to the component level. Have the ability to provide telephone technical support and effectively communicate via telephone and email with Product Service Engineers (Hardware and Applications). Have working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems, and basic networking protocols. Have working knowledge of materials and chemicals used in the printing industry (highly desirable). Have in‑depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses, and printing applications. Know high and low voltage wiring, and be capable of identifying and qualifying single‑phase as well as three‑phase power requirements. Be able to demonstrate strong mechanical aptitude, including using critical alignment tools and holding tolerances of .001”. Frequently lift objects up to 70 lb. Be able to work within tight spaces, crawl on hard concrete floors, and physically contort to access components. EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”. #J-18808-Ljbffr Kinsley Power Systems