Lead Medical Assistant

SUMMARY The Lead Medical Assistant reports to the Ambulatory Clinical Manager and/or Practice Manager. Under general supervision and in accordance with established policies and procedures, they coordinate daily activities of Medical Assistants, assist in developing staff schedules and work assignments to ensure efficient practice operations, and maintain adherence to standards of safety and quality. They provide guidance to support personnel in collaboration with the Ambulatory Clinical Manager, the Practice Manager, and providers, and may routinely perform the duties of a Medical Assistant – Ambulatory. Brown University Health employees are expected to role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. RESPONSIBILITIES Provides daily oversight of all lab tracking, including labs, tests, and procedures. Follows up to ensure that current lab results are received and reported in the patient’s Electronic Medical Record (EMR). Ensures that all abnormal results are reported to the physician/provider immediately. Develops and communicates effective provider and staff schedules. Ensures patient schedules are appropriately supported by medical assistant staff. Maintains patient access to care, appointment availability, and efficient daily operations. Develops and maintains provider schedule templates. Assists the Ambulatory Clinical Manager and/or the Practice Manager in daily coordination of Medical Assistants to ensure efficient patient flow and the appropriate and timely follow‑up of assigned tasks (in‑basket items). Functions as a resource to staff to clarify schedules and practice administrative processes. Participates in interview and selection of Medical Assistants. Provides orientation for new Medical Assistants. Monitors inventory levels to ensure supplies, equipment, and instruments are on hand to meet anticipated needs. Reorders supplies as necessary and within level of authority. Refers orders beyond level of authority to manager. Ensures timely receipt of materials ordered, follows up as necessary to determine reason for delays. Ensures materials are stored appropriately upon receipt. Ensures functional reliability of equipment; identifies malfunctions and makes minor repairs and adjustments. Refers more complex problems to appropriate vendors for resolution. Coordinates maintenance and janitorial needs within department and area of responsibility. Requests service from maintenance and janitorial vendors and maintains records of services provided. Evaluates quality of service provided. Communicates and resolves issues with appropriate vendors. Ensures all activities meet or exceed customer expectations. Develops, maintains, and enhances relationships with others within and outside the practice, including practice staff, patients and families, vendors and others within the Brown University Health systems. Actively participates in committees and/or work teams. May lead practice teams related to quality improvement. Maintains and enhances own professional expertise through participation in seminars and meetings and active pursuit of courses in leadership. May perform duties of medical assistant and provide coverage for practice in times of medical assistant absence. Adheres to Medical Assistant criteria as reflected in the Medical Assistant – Ambulatory job description. MINIMUM QUALIFICATIONS High School graduate or equivalent. Completion of an accredited certified medical assistant training program required. Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process. Minimum of five years’ experience as a medical assistant in a physician office. Familiarity with medical office procedures and terminology highly preferred. Must demonstrate excellent written and oral communication skills and effective prioritization and organizational skills. Experience should demonstrate effective organizational, leadership and communications skills to effectively develop staff and provider schedules, ensure effective patient flow, and function as a resource to medical assistant staff. SUPERVISORY RESPONSIBILITY Functions as a lead or resource person for Medical Assistants – Ambulatory. Provides leadership within healthcare environments such as acute care hospitals, physician offices, and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Minimizes potential hazards by adhering to established safety procedures and precautions, including the use of safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds. PAY RANGE $20.96–$34.61 EEO STATEMENT Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. LOCATION Rhode Island Hospital – 593 Eddy Street, Providence, Rhode Island 02903 #J-18808-Ljbffr