Food Court Cashier

Job Opportunity at The Highlands at Harbor Springs

The Highlands at Harbor Springs is looking for enthusiastic and customer-focused team members to join our Food Market crew! In this role, you will assist guests with placing food orders, selecting items from our Grab-and-Go coolers, and ordering pizzas from Champions Pizza. We are looking for dependable team members who enjoy working with people and creating a positive guest experience.

This position offers full-time and part-time opportunities with flexible scheduling, giving you plenty of time to enjoy the perks and benefits of working at The Highlands!

Employee Perks:

• Free Golf and Ski Passes Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass Complimentary access for biking enthusiasts.
• Dining Discounts Receive 25% off at Boyne restaurants.
• Resort Discounts Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes Access to Avalanche Bay Water Park.
• Lodging Discounts Special rates for friends and family.
• Tuition Reimbursement Support for continuing education.
• Housing Availability First-come, first-served team member housing.
• Health Insurance Available for Full-Time Year-Round Team Members.
• AllyHealth Access to health services for all employees.

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities and Duties

Primary Responsibilities (60-80% of time)

• Answer phones to take pizza orders
• Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
• Upsell food and beverage items by using suggestive selling techniques.
• Answer questions about our food, beverages, and other available products.
• Communicate orders to cooks
• Enter orders into the Point-of-Sale system
• Follow health, safety, and sanitation guidelines.
• Maintain complete knowledge of all products and services.
• Always aim to create a positive customer experience.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Describe menu items to customers or suggest products that might appeal to them.
• Receive and process customer payments.
• Balancing cash drawers and making daily deposits.

Secondary Responsibilities (20-40% of time)

• Stock, rotate, and store products correctly.
• Working with team members to maintain a clean, tidy work environment.
• Perform cleaning tasks in accordance with the daily checklist.

Qualifications

• Must be at least 18 years old.
• Minimum of 6 months of customer service experience.
• Strong cash-handling and basic menu knowledge.
• Ability to use POS systems and demonstrate proper phone etiquette.
• Strong attention to detail, time management, and teamwork skills.
• Ability to stand for 68 hours per shift.
• Ability to frequently bend and lift, including occasionally lifting up to 50 pounds.