Senior Ops Support Analyst, Genesys Cloud Expert
Western Alliance Bank
Western Alliance Bank is seeking a Senior Operational Support Analyst to ensure the Genesys Cloud platform remains secure, reliable, and compliant. You’ll partner with product, engineering, security, risk, and vendors to support releases, hyper care, and ongoing optimization. The role demands strong operational support acumen, leadership experience, and the ability to balance technical design with business outcomes across a mission-critical customer contact platform. #J-18808-Ljbffr Western Alliance Bank
- Job Title Senior Operational Support Analyst - Contact Center Technology & Operations Location Block 23... ...-level operational support for the Genesys Cloud platform, including production issue... ...and post-implementation hyper care. Expert in Agile/Scrum best practices and...CloudSenior
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- ...operations, including provisioning, configuration, upgrades, performance tuning, backup and recovery, security, and daily support. You will lead cloud database standards, build runbooks, and drive automation to ensure high performance, #J-18808-Ljbffr Ryde Technologies,...Cloud
- ...includes substantial responsibilities such as analyzing claims and managing relationships with payers. AVP offers a robust benefits package, including healthcare and education support, ensuring a strong focus on employee well-being. #J-18808-Ljbffr American Vision PartnersSenior
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