Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2020 and currently have a team of six talented professionals who bring energy and passion to everything we do. Before becoming a State Farm agent, I spent several years in financial services, where I served as a Director of Operations — an experience that taught me the importance of strong leadership, efficiency, and delivering outstanding service.

Outside of work, I’m a proud supporter of my local high school (and alma mater) and actively contribute to our community, including involvement with a local women’s shelter. When I’m not in the office, you’ll likely find me out on my motorcycle, boating, or cheering for the Chicago Bears.

I offer my team a strong benefits package that includes paid time off, group life insurance, health benefits, and coverage for licensing costs. We also prioritize work-life balance to ensure everyone can succeed both personally and professionally.

Our office is a high-energy, upbeat, and competitive environment where growth is encouraged and achievements are celebrated. I’m looking for team members who are ambitious, motivated, and excited about the opportunity to grow their career while helping others protect what matters most.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jason Barnes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.