Healthcare Virtual Assistant (US): Wing
Medcare Directory
- Healthcare Virtual Assistant (US): Wing**Wing**United States Start Date19/09/2026Full-TimeWing is hiring a Healthcare Virtual Assistant (US) for fully remote work in the United States. The full-time role supports US healthcare jobs from a home workstation. The work covers patient communication, medical records, appointment scheduling, prior authorizations, insurance tasks, and related administrative support.Candidates need at least three years of experience as a medical virtual assistant and a bachelor's degree in a medical field or pharmaceutical-related industry. The role requires strong English communication, medical terminology knowledge, EHR or EMR experience, and the ability to work a graveyard shift. Salary is based on experience and skills, and the application deadline is not provided by the employer.* **Role:** Healthcare Virtual Assistant (US)* **Employer:** Wing* **Location:** United States* **Work mode:** 100% remote and work from home* **Employment type:** Full-Time* **Specialty:** Healthcare, with psychiatry or psychiatric clinic experience strongly preferred* **Salary:** Based on experience and skills; no numeric salary was provided by the employer* **Application deadline:** Not provided by the employerApply for This RoleApplicants should have their education details, medical virtual assistant experience, and technical setup information ready for the assessment process. Qualified candidates are invited to complete an assessment and attend an interview.## Patient And Provider Support WorkThe role manages administrative work that keeps patient and provider communication organized. Daily duties include prior authorization paperwork, new-patient and referral intake, appointment bookings, cancellations, rescheduling, insurance verification, billing questions, and responses to patient inquiries.Patient information enters the appropriate EHR or EMR record, while medical records move to the intended recipient under the direction of the Managing Physician. The listed duties include:* Entering patient information, medical records, CPT codes, ICD-10 codes, HCPCS codes, and billing dates* Coordinating medical-record distribution* Assisting with insurance claims, verification, billing inquiries, and documentation* Preparing healthcare data analysis and reports* Maintaining records and completing related administrative tasks* Directing patient questions to the appropriate healthcare professional## Medical Systems And Privacy WorkThe position requires regular use of EHR and EMR systems, cloud services, desktop-sharing tools, and VoIP. Technical fluency includes troubleshooting common system issues and keeping patient information accurate while moving between intake, scheduling, claims, and record-maintenance tasks.Medical virtual assistant work depends on accurate records, scheduling, patient communication, and secure handling of sensitive information, all reflected in MedVirtual's role guide. Wing also requires compliance with HIPAA and other privacy regulations, along with patient confidentiality during administrative support.Healthcare training spans patient-care, laboratory, and support roles, a structure reflected in the Mayo Clinic career guide. Wing requires a bachelor's degree in a medical field or a pharmaceutical-related field, solid medical terminology knowledge, and at least three years as a medical virtual assistant.## Remote Workstation And Shift RequirementsThe opening is a 40-hour-per-week remote position scheduled during US work hours. The job information requires a graveyard shift, and the role calls for a home setup that can support voice communication, video, electronic records, and secure administrative work.The technical setup includes the following requirements:* USB headset with noise cancellation* Working webcam* Main and backup computers with at least a 1.8 GHz processor and 4 GB RAM* Main wired internet connection of at least 25 Mbps* Backup internet connection of at least 10 Mbps* English communication at C1 level or higherPsychiatry or psychiatric clinic experience is strongly preferred. Strong interpersonal skills, organization, time management, attention to detail, and comfort with technology are also listed for the role.## Training Pay And Employment SupportsWing lists paid training, performance incentives, holiday and overtime pay, upskilling opportunities, and career-growth opportunities among the employment supports connected with the role. The employer also lists job stability and an inclusive culture.The salary is based on experience and skills rather than a published numeric range. No employment start date, closing date, or direct contact detail is provided by the employer.## Application And Assessment StepsThe application process is online. Qualified candidates complete an assessment and attend an interview after the initial application review.The position requires a bachelor's degree, three years of medical virtual assistant experience, and a compliant remote technical setup. Candidate preparation therefore centers on documenting medical-system experience, privacy knowledge, communication ability, and readiness for the required shift.## Healthcare Virtual Assistant QuestionsThe role combines medical administration, patient communication, records support, and remote technical work. The answers below keep the published requirements separate from details that the employer did not provide.### What Is The Work Arrangement?The position is 100% remote and work from home in the United States. The schedule is 40 hours per week during US work hours and includes a graveyard shift.### What Experience Does Wing Require?At least three years of experience as a medical virtual assistant is required. Psychiatry or psychiatric clinic experience is strongly preferred.### What Education And Skills Are Required?The role requires a bachelor's degree in a medical field or pharmaceutical-related industry, C1-level English communication, medical terminology knowledge, EHR or EMR proficiency, privacy-regulation knowledge, and strong organization.### What Equipment And Internet Are Required?The home workstation needs a USB noise-canceling headset, webcam, main and backup computers, at least 25 Mbps wired primary internet, and at least 10 Mbps backup internet.### What Salary And Deadline Apply?Salary is based on experience and skills. The employer has not provided a numeric salary range or an application deadline.Administrative support does not replace clinical authority. Patient questions requiring clinical judgment remain with appropriate healthcare professionals, while the assistant handles documented administrative tasks and routes issues through the employer's process.Remote medical support also depends on reliable records, clear communication, privacy-aware system use, and consistent follow-through. A medical virtual assistant task guide places clinical questions and exceptions with licensed or in-house staff while remote assistants complete structured administrative work.
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