Manager, Nursing Triage and MPAR

Hourly Pay Range: $43.69 - $67.72 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Location: Arlington Heights, Illinois Full Time/Part Time: Full Time Hours: Monday-Friday, 8am- 4:30pm Required Travel: Travel to other sites based upon department needs A Brief Overview: As the Manager of Nursing Triage, you will assume a crucial role in overseeing and managing the nursing triage and medication prior auth and refill (MPAR) teams. You will lead a team of skilled nurses, medical assistants, medication technicians, and other healthcare professionals. In this role you will be responsible for day-to-day operations, budget responsibilities, quality assurance, mentorship, training, and participating in Ambulatory Navigation Center (ANC) initiatives. This position requires strong leadership skills, clinical expertise, and a commitment to delivering high-quality patient care. This role ensures compliance with all state and federal regulations. This position reports directly to Director, Ambulatory Navigation Center, and works in collaboration with to the Program Director for the Ambulatory Navigation Center. What you will do: Provide clinical leadership and guidance to nursing/clinical staff in the triage team and other healthcare professionals in the MPAR team. Ensure adherence to established clinical protocols, safety standards, and the delivery of high-quality care. Supervise and mentor nursing staff, including RNs, LPNs, and other healthcare professionals. Coordinate staff schedules, assignments, and performance evaluations. Foster a positive and collaborative work environment. Oversee the triage and MPAR processes for patients, ensuring timely assessment, evaluation, and initial care based on clinical judgment. Prioritize patient needs and allocate resources accordingly. Lead quality improvement initiatives within the triage and MPAR teams. Participate in audits and compliance efforts, identifying areas for enhancement and implementing change management and/or corrective actions to improve patient outcomes. Efficiently manage department resources, including staffing, supplies, and equipment. Responsible for budgeting and financial planning in line with ANC Key Performance Indicators (KPIs). Facilitate ongoing education and training for nursing staff and other healthcare professionals to maintain and/or enhance their clinical skills and knowledge in triage. Oversee accurate and complete documentation of patient assessments, triage decisions, interventions, medication refills and prior authorizations in electronic health records. Ensure strict adherence to all state and federal regulations, as well as ANC and Endeavor policies and procedures. Maintain a safe and compliant care environment. Collaborate with other departments, including but not limited to medical group offices, emergency services, urgent care, and telehealth teams, to coordinate patient care and optimize the patient experience. Responsible for meeting ANC KPIs, metrics as determined by ANC leadership. Other duties as assigned by ANC leadership. What you will need: Bachelors Degree Nursing Required Or Masters Degree Nursing Preferred 5+ Years of clinical nursing experience, with at least 3 years in a supervisory or leadership role. Registered Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Current Registered Nurse (RN) licensure in the state of Illinois. Required And Basic Life Support (BLS) - American Heart Association (AHA) BLS Required And Advanced Cardiovascular Life Support (ACLS) - American Heart Association (AHA) ACLS certification Preferred Benefits: Career Pathways to Promote Professional Growth and Development Various Medical, Dental, and Vision options Tuition Reimbursement Free Parking at designated locations Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. #ZRC Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor. Current Endeavor Health employees: Please do not apply through this site. To be considered, log into Workday and apply using an internal application via the Jobs Hub. For step-by-step instructions, visit ServiceNow and search for the article “Access and View Internal Job Postings.”