Customer Service Specialist

Job Description

Our client, a leader in the FinTech industry is seeking a Customer Escalations Specialist. This is a hybrid position that will be onsite 3x per week in San Diego, CA.

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*This a 1-year W2 contract with benefits & paid holidays!*

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As a Customer Escalations Specialist, you will provide front-line, escalated support for B2B clients and customers, ensure that customers are satisfied with products, services, and features.

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What You Will Be Doing

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• Manage 10-15 escalated customer issues via phone, email, text, and chat , ensuring timely and professional responses and accurately routing interested parties to appropriate departments
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• Develop in-depth knowledge of products, services, etc. and effectively convey information to customers
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• Leverage de-escalation techniques to drive timely issue resolutions
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• Create and maintain customer records within CRM platforms while ensuring data accuracy and completeness
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Desired Skills & Experience

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• Bachelor's degree in relevant field
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• 2+ years of experience working in a customer service, contact center, or client support environment, with recent experience supporting escalated calls
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• Prior experience using Salesforce, Claude, ChatGPT, and Slack
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• Prior experience in financial services, SaaS, or FinTech industries a plus!
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Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.