Receptionist

Job Description

Job Description

Receptionist

Winston Manor – Chicago, IL

Winston Manor is seeking a friendly, dependable, and professional Receptionist to join our team. The Receptionist serves as a primary point of contact for residents, families, visitors, employees, vendors, and others entering or contacting the facility.

The ideal candidate will provide excellent customer service while maintaining an organized, welcoming, and professional front-desk environment.

What We Offer

• Supportive and team-oriented work environment

• Health, dental, and vision insurance

• 401(k) with employer match

• Training and professional development opportunities

• Opportunities for growth within the organization

• Meaningful work in a resident-centered environment

Responsibilities

• Greet and assist residents, families, visitors, employees, and vendors in a courteous and professional manner

• Answer, screen, and direct incoming telephone calls to the appropriate departments or individuals

• Monitor the front entrance and assist with visitor sign-in and facility access procedures

• Provide general information and directions to visitors while maintaining resident privacy and confidentiality

• Receive, sort, and distribute mail, packages, deliveries, and other correspondence

• Assist with general clerical duties, including filing, copying, scanning, and maintaining records

• Maintain an organized and professional reception and lobby area

• Communicate messages accurately and promptly to appropriate staff

• Assist facility leadership and departments with administrative tasks as assigned

• Follow facility procedures regarding visitors, vendors, deliveries, and building access

• Maintain confidentiality of resident, employee, and facility information

• Respond appropriately to urgent situations by contacting the appropriate facility personnel

• Provide professional and courteous customer service in person and over the phone

• Follow facility policies, procedures, and applicable privacy and safety requirements

• Perform additional administrative and reception duties as assigned

Qualifications

• High school diploma or equivalent required

• Previous receptionist, customer service, administrative, or office experience preferred

• Healthcare, long-term care, or similar facility experience preferred

• Strong verbal and written communication skills

• Professional and courteous demeanor

• Strong customer service and interpersonal skills

• Ability to communicate effectively with residents, families, visitors, and staff

• Strong organizational skills and attention to detail

• Ability to manage multiple responsibilities and interruptions in a busy environment

• Basic computer skills and familiarity with standard office equipment

• Ability to handle confidential and sensitive information appropriately

• Dependable, punctual, and professional

• Must meet applicable health and background requirements

Schedule

• Full-time and/or part-time opportunities may be available

• Schedule may include weekdays, evenings, weekends, and holidays based on facility needs

Work Setting

Intermediate Care Facility (ICF) | Long-Term Care | Administrative Services

Winston Manor is committed to maintaining a welcoming, respectful, and professional environment for our residents, families, visitors, and employees. We are looking for a Receptionist who takes pride in providing excellent service and helping the facility operate smoothly.